Industry :
Hotels & Resorts
Department :
Housekeeping
Location :
Dubai, United Arab Emirates UAE
Job Role :
Housekeeping Supervisor
Employment Type:
Permanent
Validate Through :
2025-04-12
Salary Range (monthly):
1 to 2,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Housekeeping Supervisor
FAIRMONT
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.
Job Description
- Maintain a presence as requested at hotel / department meetings and committees.
- Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
- Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
- Attend daily morning briefings with Housekeeping Management.
- To make sure Housekeeping Attendants are informed daily about VIPs, special guest requests - priority in their section.
- To make sure checkout rooms are returned in a timely manner.
- To check at 4pm rooms with DND - no service given at that time and coordinate make up with Housekeeping Attendants.
- Assist with and lead Housekeeping Attendants (day, evening and Houseman), with daily duties.
- Train and coach employees on expected standards of service and conduct.
- Conduct daily inspections of guest rooms and floors.
- Be up to date on all guest services and events in the hotel.
- Work closely with Housekeeping Coordinator.
- Inspect all rooms assigned to Housekeeping Attendants
- Inspect show rooms.
- Notify Housekeeping Attendants of any deficiencies found, and return to correct when applicable.
- Re-inspect corrected room.
- Physically check discrepant rooms to ascertain status.
- Report and follow up with engineering issues in all areas of the Hotel.
- Confirm that all daily duties are completed to standard by: Housekeeping Attendants
- Must be able to perform all Housekeeping Attendant duties.
- Work with all housekeeping staff to maintain and improve guest service scores.
- Maintain a presence as requested at hotel meetings and committees.
- Ensure all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
- Work with all Housekeeping staff to maintain and improve LQA scores.
- Actively participate in daily briefing, daily warm up and department meetings.
- Confirm status of all rooms at end of day.
- Be able to participate proficiently in functions outside the department, when called upon.
- To note any maintenance needs - write order and follow up on repairs being completed in time.
- To report any damage/special cleaning/change of soft furnishings and follow-up as discussed.
- To ensure that there is sufficient clean linen and supplies in pantries.
- To make sure at the end of shift all pantries are checked for cleanliness and surplus supplies are returned. All vacuum cleaners are clean, room attendants have completed all rooms.
- All lost and found are sent to security, following the correct procedures.
- To make sure any Health/Safety matters are reported and followed up.
- To prepare all turndown papers with relevant information for evening maids (V.I.P's/specials/ turndown times /cleaning times)
- To conduct proper handover with each Supervisor on the next shift, to keep seamless information flow.
- To check any late check outs and non-checked rooms for update before 6.pm.
- To check during evening condition of Public Areas.
- To make sure Wash Rooms are clean and well run.
- Other duties as assigned by the Executive Housekeeper/Housekeeping Manager/Assistant Housekeeping Managers
Qualifications
- Fluency in English (verbal & written) essential.
- High school diploma preferred, or its equivalent.
- Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment.
- Proven training skills.
- Experience with Hotel PMS, Opera desirable.
- Must be proactive with a meticulous eye for detail.
- Strong organizational, supervisory and communication skills.
- Long hours sometimes may be required.
- Shift work is required - morning, afternoon, night
- Continual walking.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through. Courtesy, cooperativeness and work well with limited supervision.
Atithi Jaiswal
Mumbai, India