82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Food and Beverage Service
Location : Turkey, Turkey
Level : Staff Line level
Posted : 07 Jul 2024
Job Role : Hostess
Recruiter : Accor Hotels
Job Ref : HOZ76092
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-04
Salary Description: Competetive Salary Offered
FAIRMONT
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city's storied history and traditions to bring guests an exceptional experience in the heart of one of the world's most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city's past and part of its dynamic future, rising up from the heart of Istanbul's main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.
Job Description
Responsible for providing the basic service aspects of the restaurant so as to function as a successful independent profit center. To ensure the maximum of guest satisfactions in accordance with hotel standards through constant trainings.
Main duties
- Handle table reservations, control the flow and seating of guests, and perform the
hostess' duties in a manner consistent with the standards set by the Hotel.
- Take over duties from the previous shift. Hand over properly before leaving.
- Check, update and follow up on daily events.
- Check and update poster daily according to the meal period.
- Check, advice and co-ordinate with the Station's Captain on daily events and summary.
- Handle reservations and enquiries.
- Greet and seat the guests.
- Demonstrate thorough knowledge of the menus and beverage list as well as the Hotel's activities.
- Present the menus and make recommendations.
- Assist in taking food and beverage orders.
- Assist in F&B service.
- Interact with the guests and obtain feedback.
- Assist the station staff during busy periods.
- Liaise between duties and responsibilities with the waiters/waitresses.
- Evaluate operations and procedures and suggest improvements to the Manager.
- Handle the guest complaints.
- Check bills before presenting to the guests.
- Bid the guests farewell and thank them for their patronage.
- Operate the Micros system effectively.
- Ensure that restaurant seating is maximised at all meal periods.
- Monitor the quality and quantity of all food and beverage items served.
- Maintain good communication with all other Hotel departments.
- Enquire guests' satisfaction and handles guests' complaints.
Qualifications
Atithi Jaiswal
Mumbai, India