Head Concierge

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Head Concierge

ACCOR

Company Description

Why work with Manly Pacific and Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

Job Description

Our Head Concierge is responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service, ensuring total customer satisfaction to our guests at all times. You will join a fun and dynamic family who endeavours to make memorable moments for everyone who walks through our doors.

Responsibilities include:

• Supervision and support of the Concierge team and the daily concierge operations.
• Monitor the appearance, standards and performance of the Concierge team members with an emphasis on training and teamwork.
• Preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by the appropriate department head or Assistant Managers.
• Supervise the co-ordination of guest transportation to and from the airport and ensure accurate accounting procedures are followed in the charging of transfers.
• Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place.
• Appraise team member performance utilising the Accor performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.

• Previous leadership experience in Front Office, Concierge or similar role.
• Knowledge of Opera Cloud system preferred.
• Passion for people and hospitality.
• Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
• Ability to make decisions independently and confidently in high volume work situations.
• Excellent grooming standards.
• Available to work varied shifts.

• Work in front of the iconic Manly Beach
• Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
• Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more!
• Work for one of the most prestigious hotels in all of Sydney
• Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead!