Head Concierge

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Head Concierge

SO/

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row.

Job Description

We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences. Reporting to the Rooms Division Manager, this role offers a fantastic opportunity to oversee Concierge operations at SO/ Auckland. Manage a team of under 10 while building your global career portfolio.

This role offers a Annual Salary of $62,400 in a Full Time permanent role - 40 hours guaranteed per week.

• Lead and inspire the Concierge team to deliver exceptional, personalised guest service.
• Supervise front-drive operations, coordinating with other departments where necessary.
• Engage with guests during peak times, promptly addressing needs in public areas.
• Maintain impeccable standards in the luggage rooms and hotel assets.
• Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
• Review guest feedback with associates to drive continuous improvement.
• Train and coach team members to confidently promote local activities and experiences.
• Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
• Address guest concerns promptly, collaborating with department heads for resolution.
• Assist in recruitment, seeking team members with strong customer service potential.
• Ensure high standards of appearance, punctuality, and performance within the team.

• Must hold a clean, FULL New Zealand driver's license
• Proven track record in managing and motivating a large team
• Opera Cloud knowledge preferred
• Exposure in a 4 or 5 star hotel environment
• Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
• Be a skilled negotiator to resolve a range of guest and employee concerns
• Immaculate personal presentation and high level of communication - both verbal & written
• Flexibility of availability - able to work days/evenings/weekends and night shift
• Full working rights in New Zealand

• Staff meal provided per shift
• Dry-cleaning of uniform
• International accommodation and retail discounts across varying Accor & Ennismore hotels and properties
• Family & Friends Hotel Discounts
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Annual Salary of $62,400 in a Full Time permanent role - 40 hours guaranteed per week.