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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Services Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Townsville, Australia

Level : Staff Line level

Posted : 12 Mar 2025

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ91311

Employment Type: Permanent

Job Type :

Validate Through : 2025-04-09

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Agent

MERCURE

Company Description

Welcome to Mercure Townsville, a resort style Hotel and one of the market leaders in the region. Set lakeside amidst 11 acres of lush tropical gardens, the hotel offers 174 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities. Our goal is to consistently provide innovative, high-quality products to hotel customers and it is our talented and dedicated employees who contribute to our success, hence why we are focused on motivating & retaining talented employees.

Job Description

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Qualifications

Previous 1-2 years of experience working in Front Office or hotel outlets is preferred.
Strong computer or system skills preferably in Opera.
Possess strong attention to detail, whilst delivering efficient customer service.

Additional Information

Due to the permanent nature of this position, we are only considering candidates who possess long-term work rights in Australia. Applicants should be eligible to commit to a continuous, long-term work arrangement without requiring visa sponsorship now or in the near future.

We're an Accor Hotel!
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

In return for your commitment, we offer fantastic career opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel and partner discounts worldwide, yearly service recognition rewards, free and confidential employee assistance program, and industry-leading training with Accor Academy.