Guest Service Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Manager

IBIS STYLES

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

This is an ideal position for a Guest Service Manager who is looking to take the next step in their career and join our busy Ibis Styles Birmingham NEC& Airport in this full-time position working 40 hours a week.

Perfect for someone with hotel experience and a passion for food and beverage and customer service, the role offers a salary of £27,000 per annum plus benefits.

The role:

• You will be able and willing to turn your hand to all aspects of hotel life, always focussed on delivering a great experience for our guests and setting a great example for your colleagues as a senior member of the team and as Duty Manager
• You will be a friendly addition to the Reception team and help check-in, with reservations and day-to-day duties
• You'll be devising departmental rotas
• You will also be working in the bar and restaurant, running F&B shifts
• We have a big meeting space, so you automatically will help the team there

• Proven supervisory experience in hospitality, ideally within Accor-brand properties.
• 2 years hospitality management or supervisory experience is essential
• A solid background in F&B operations or front desk
• Guest service is a top priority for you.
• Collaboration is key in your work ethic.
• Networking and engaging with new faces is part of your skill set.
• Proficient in computers and adept at handling calls professionally.
• As an experienced hotelier you know that we're a 24/7 operation, so flexibility to work days, evenings, weekends and holidays should be expected.