82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Pune, India
Level : Staff Line level
Posted : 03 Mar 2025
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ98224
Employment Type: Permanent
Job Type :
Validate Through : 2025-04-01
Salary Description: Competetive Salary Offered
NOVOTEL
Job Description
Primary Responsibilities
- Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Qualifications
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Fresher or Minimum 6 months to 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Atithi Jaiswal
Mumbai, India