82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : United States, United States
Level : Staff Line level
Posted : 07 Jul 2024
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ27793
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-04
Salary Description: Competetive Salary Offered
The Hoxton
Job Description
Job description
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.
Duties:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in guest relations or hotel industry is preferred
- Multilingual skills are a plus
- Knowledge of front desk operations and hospitality management
- Familiarity with night audit procedures is an asset
- Proficient in operating phone systems and handling phone etiquette
- Excellent customer service skills with the ability to resolve issues effectively
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to work flexible hours, including evenings, weekends, and holidays
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
If you are passionate about providing exceptional customer service in a hotel environment, we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.
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Qualifications
Your experience and skills include:
Atithi Jaiswal
Mumbai, India