82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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Industry : Hotels & Resorts
Department : Front of House
Location : Australia, Australia
Level : Staff Line level
Posted : 07 Jul 2024
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ28259
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-04
Salary Description: Competetive Salary Offered
Accor
Company Description
Pullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. The hotel is perfectly located in Circular Quay, a stone's throw away from the iconic Sydney Opera House with breathtaking views of the Sydney Harbour Bridge. Our luxurious 5-star Sydney hotel with apartment-style suites offers business and leisure guest's luxury accommodation, it also houses HYDE Hacienda Sydney Bar and Q Dining Restaurant.
Job Description
The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.
Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.
Qualifications
Atithi Jaiswal
Mumbai, India