Guest Service Agent - All Rounder

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent - All Rounder

NOVOTEL

Company Description

Join our team at Novotel Cairns Oasis Resort, where business and leisure meet in a tropical paradise. Our beautiful property boasts a stunning lagoon pool with a sandy beach, a children's pool, and Cairns' only swim-up bar, perfect for sipping a Pina Colada in true Tropical North Queensland style. We're just a short stroll from the Esplanade, city center, and Reef Casino, and are ideally located to explore top attractions like the Great Barrier Reef, Daintree Rainforest, and Atherton Tablelands.

With a relaxed atmosphere and family-friendly amenities, including fun kids' programs, our resort is the perfect base to unwind or discover the beauty of the region. As part of the renowned Accor Group, we are committed to creating unforgettable experiences for our guests. We are now looking for a Guest Service Agent All Rounder to join our team, deliver exceptional service, and make a lasting impact on our guests' stays.

Job Description

As the first and last point of contact for our guests, you'll set the tone for their stay by offering warm, friendly service from start to finish. You'll play a key role in ensuring everything runs smoothly, handling guest requests with ease, and working closely with other teams to exceed expectations. Your proactive approach to anticipating guest needs will help create memorable experiences.

Key Responsibilities:

• Ensure smooth check-in/check-out experiences while prioritizing guest satisfaction
• Promote Accor's loyalty program and meet enrollment goals
• Maximize occupancy and revenue by identifying upsell and cross-sell opportunities
• Operate phone systems efficiently and assist with portering duties as needed
• Deliver personalized service that ensures an exceptional guest experience

• Previous experience in a Front Office role in a hotel setting
• Proficiency in Microsoft Office; experience with Opera Cloud is a plus
• Strong service orientation with exceptional attention to detail
• Ability to work independently, take initiative, and excel in a fast-paced environment
• Excellent verbal and written communication skills
• Flexibility to work various shifts, including weekends and public holidays

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.