Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
4.0 3 review(s)
0 Following 43.5K Followers
Contact Us Our Team Testimonials

About Us

We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Gallery

No Gallery photos found

Guest Relation Agent

109

Industry : Hotels & Resorts

Department : Front of House

Location : Madinah, Saudi Arabia

Level : Staff Line level

Posted : 01 Nov 2024

Job Role : Guest Relations Officer

Recruiter : Accor Hotels

Job Ref : HOZ15223

Employment Type: Permanent

Job Type :

Validate Through : 2024-11-29

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relation Agent

PULLMAN

Job Description

Perform anticipatory high level services.
Work with operation departments to ensure of guest's memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
Contribute to a positive working environment.
Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
Increase ALL loyalty by being a champion and training other colleagues.
Communicate guest feedback to hotel management and department/division heads.
Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
Additional duties not mentioned above may also be requested by Supervisor/Manager.