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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Experience Manager

Industry : Hotels & Resorts

Department : Front of House

Location : Dubai, United Arab Emirates UAE

Level : Management

Posted : 13 Feb 2025

Job Role : Guest Relations Manager

Recruiter : Accor Hotels

Job Ref : HOZ55977

Employment Type: Permanent

Job Type :

Validate Through : 2025-03-13

Salary Range (monthly): 2,000 to 8,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Experience Manager

FAIRMONT

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service.
Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.
Handle guest concerns and react quickly, logging and notifying proper areas.
Conduct regularly scheduled departmental meeting.
Manage the departmental budget.
Balance operational, administrative and Colleague needs.
Assist guests regarding hotel facilities in an informative and helpful way.
Follow department policies, procedures and service standards.
Follow all safety policies.
Other duties as assigned.

Qualifications

Previous leadership experience in a similar role required
Previous PMS experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS