82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai, United Arab Emirates UAE
Level : Staff Line level
Posted : 22 Mar 2025
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ63531
Employment Type: Permanent
Job Type :
Validate Through : 2025-04-20
Salary Description: Competetive Salary Offered
SLS
Company Description
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
Job Description
- Greet guests upon arrival, assist with check-in procedures, and provide information about hotel facilities, services, and local attractions.
- Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns promptly and courteously. This may include arranging transportation, making restaurant reservations, or coordinating special requests.
- Handle guest complaints and issues effectively and professionally, seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
- Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.
- Coordinate special services for VIP guests, such as room upgrades, welcome amenities, and personalized attention, to enhance their experience and loyalty to the hotel.
- Conduct follow-up calls or emails to guests after their stay to gather feedback, address any unresolved issues, and express appreciation for their patronage.
- Complete administrative tasks related to guest relations, such as updating guest profiles, preparing reports, and handling billing inquiries.
- Work collaboratively with other departments, including front desk, housekeeping, and concierge, to ensure guests' needs are met efficiently and effectively.
Qualifications
- Previous experience in a customer service role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest satisfaction. - Ability to remain calm and professional in high-pressure situations.
- Proficiency in relevant computer applications and hotel management systems.
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail - Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
Atithi Jaiswal
Mumbai, India