GSA FRONT OFFICE

Salary Details

Salary Description: Competetive Salary Offered

Job Description For GSA FRONT OFFICE

NOVOTEL

Company Description

-Employee benefit card offering discounted rates at Accor hotels worldwide.

-Develop your talent through Accor's learning programs.

-Opportunity to grow within your property and across the world!

-Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description

We are seeking an enthusiastic and customer-focused GSA Front Office professional to join our team in Mumbai, India. As a Guest Service Agent, you will be the face of our hotel, ensuring exceptional guest experiences from check-in to check-out.

• Greet guests warmly and provide a seamless check-in and check-out process
• Respond promptly and efficiently to guest inquiries and requests
• Handle guest accounts and process payments accurately
• Promote hotel facilities and services, identifying opportunities for upselling
• Maintain high standards of customer service at the front desk
• Collaborate with other departments to ensure guest satisfaction
• Manage day-to-day front office operations
• Address and resolve guest concerns in a professional and timely manner
• Ensure the lobby and front desk areas are clean and presentable at all times
• Stay informed about local attractions and events to assist guests with recommendations

• Diploma or degree in Hotel Management or related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in multi-tasking and working efficiently in a fast-paced environment
• Demonstrated customer service orientation and ability to exceed guest expectations
• Flexibility to work various shifts, including weekends and holidays
• Team player with a positive attitude and willingness to go above and beyond
• Basic computer skills and familiarity with hotel management software (knowledge of Opera PMS is a plus)
• Ability to stand for extended periods and assist with luggage if needed
• Fluency in English; knowledge of additional languages is an advantage