GSA-F&B

Salary Details

Salary Description: Competetive Salary Offered

Job Description For GSA-F&B

ACCOR

Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with 'The Verandah', our Global Cuisine restaurant and 'By The Blue', our poolside RestoBar which offers inspired Indian cuisine.

Job Description

We are seeking a dedicated Guest Service Associate (GSA) for our Food & Beverage department in Bengaluru, India. As a GSA - F&B, you will play a crucial role in ensuring exceptional dining experiences for our guests by providing professional and efficient service.

• Greet and welcome guests according to company standards, ensuring a positive first impression
• Take and process guest orders accurately, providing menu recommendations when appropriate
• Serve food and beverages in a timely and professional manner
• Maintain cleanliness and proper setup of dining areas, including tables, chairs, and service stations
• Handle guest inquiries, requests, and complaints promptly and courteously
• Collaborate with kitchen staff to ensure smooth service and address any food-related issues
• Process payments and handle cash and credit transactions accurately
• Adhere to all food safety and hygiene standards
• Assist in setting up and breaking down for special events or functions
• Maintain knowledge of menu items, daily specials, and any changes in offerings
• Contribute to a positive team environment by supporting colleagues and maintaining open communication

• Diploma or Degree in Hotel Management or equivalent qualification
• Previous experience in food and beverage service preferred
• Excellent customer service skills with a professional and friendly demeanor
• Strong knowledge of food and beverage products, including menu items and preparation methods