82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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Industry : Hotels & Resorts
Department : Front of House
Location : London, United Kingdom
Level : Staff Line level
Posted : 19 Oct 2024
Job Role : Assistant Front Office Manager
Recruiter : Accor Hotels
Job Ref : HOZ57355
Employment Type: Permanent
Job Type :
Validate Through : 2024-11-16
Salary Description: Competetive Salary Offered
ACCOR
Company Description
The Novotel London Bridge is hotel is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre with sauna & hammam.
Job Description
Looking to join a culture of excellence as a Reception Team Leader?
Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career.
What will I be doing?
- Managing the team during the shift, ensuring all procedures are followed
- Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
- Proactively anticipating guests needs and looking for suitable solutions
- Conveying the hotel image and promoting company's loyalty programme ALL
- Assisting as required with the solving of any guest feedback and handling them in an efficient and satisfying manner
- provide knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
- Caring out all operations concerning guests arrival and departure in compliance with payment procedure
- Informing guests about formalities, any special conditions relating to their stay and the services available
- Actively contributing to the qualitative and quantitative targets of the department
Qualifications
Atithi Jaiswal
Mumbai, India