Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
4.0 3 review(s)
0 Following 43.6K Followers
Contact Us Our Team Testimonials

About Us

We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Gallery

No Gallery photos found

Front Office Receptionist

158

Industry : Hotels & Resorts

Department : Front of House

Location : Melbourne, Australia

Level : Staff Line level

Posted : 26 Feb 2025

Job Role : Front Office Agent

Recruiter : Accor Hotels

Job Ref : HOZ64285

Employment Type: Permanent

Job Type :

Validate Through : 2025-03-26

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Receptionist

ACCOR

Company Description

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

Job Description

Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
Support and value the contributions of all team members, creating trust and empowering our people
Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
Be an advocate of ALL: Accor's loyalty program to non members
Checking guests in and out Maintaining accurate guest accounts
Taking bookings, providing helpful information & entering reservations
Answering guests queries in a timely and efficient manner.
Addressing guest requests and handling guest complaints in a positive manner.
Liaise with inter departments to assist guest and advise of room moves

Qualifications

Previous hotel front office reception experience preferable
Professional telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A friendly and positive can-do attitude who enjoys working in a team
Previous experience Opera desirable not essential

Additional Information

What is in it for you:

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.