82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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Industry : Hotels & Resorts
Department : Front of House
Location : Bangkok, Thailand
Level : Staff Line level
Posted : 24 Oct 2024
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ71735
Employment Type: Permanent
Job Type :
Validate Through : 2024-11-21
Salary Description: Competetive Salary Offered
ACCOR
Company Description
Pullman Bangkok King Power is a lifestyle hotel in the heart of the city where travelers can experience a true 'resort in the city', inspired by Pullman's unique 'Bleisure' concept, a space in which business and leisure blend seamlessly together.
Pullman Bangkok King Power features 354 rooms and suites. Each offers a modern and sophisticated ambiance with contemporary facilities to always keep you connected. Moreover, guests can experience award-winning and cutting-edge bars and restaurants throughout the hotel as well as relax and unwind in Bangkok's largest infinity pool or revitalize at the Le Spa with an indulgent treatment.
Job Description
-Register guests and assigns rooms. Accommodates special requests whenever possible.
-Assists in pre-registration and blocking of rooms for reservations.
-Understands room status and room status tracking.
-Knows room locations, types of rooms available, and room rates.
-Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
-Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
-Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
-Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
-Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
-Direct Bell Person to escort guest and transport their luggage to the room.
-Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
-Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
-Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
-Reports any unusual occurrences or requests to the manager or assistant manager.
Qualifications
- Experience in opera program.
- Good personality and charming.
- Excellent leadership, problem resolving skill, interpersonal and communication skills
- Ability to work under pressure.
-Bachelor degree or Diploma in Hospitality Management.
-Minimum 1 years work experience as Front Office Associate.
-Good command of both written and spoken English & Thai.
-Working knowledge of MS Office.
Atithi Jaiswal
Mumbai, India