82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Azerbaijan, Azerbaijan
Level : Staff Line level
Posted : 07 Jul 2024
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ26177
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-04
Salary Description: Competetive Salary Offered
FAIRMONT
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Front Desk Agent
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Qualifications
Your experience and skills include:
- Fluent in Azerbaijani, English and Russian (is an asset)
- Ability to multitask in a changing environment while remaining calm and composed
- Have excellent written and verbal communication skills and be able to build rapport with guests
- Having organizational and leadership skills;
- Knowledge of Microsoft Windows programs;
- Having work experience in the field of hotel or customer services;
- To create an unforgettable impression by exceeding the expectations of the guests;
- Having the ability to work with cash;
- Solving issues related to guests' requests in a sensitive and professional manner;
- Being able to make independent decisions, solve problems by yourself, and be able to direct events;
- Ability and responsibility to independently complete any assigned task without supervision
- Ability to work in a team
- Willingness to continuously develop and learn
- Accuracy in work and ability to pay attention to details;
Atithi Jaiswal
Mumbai, India