Industry :
Hotels & Resorts
Department :
Food and Beverage Service
Location :
Seattle, United States
Job Role :
Events Manager
Employment Type:
Permanent
Validate Through :
2024-11-19
Salary Range (monthly):
12,000 to 20,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Event Services Manager
FAIRMONT
Company Description
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as an Event Services Manager, where the engaging and anticipative service you provide in-person and over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hotel Overview: The Fairmont Olympic is considered Seattle's most celebrated treasure, and a premier luxury hotel. Since opening in 1924, The Olympic has been the region's destination for prominent civic and social events, as well as honeymoons, birthday celebrations and in-city getaways.
Job Description
What's in it for you:
- Salary of $70,000 / year
- Employee travel program offered discounted rates in Fairmont's and Accor worldwide
- Parking/Commuting discounts
- Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
- 401K retirement plans with a 4% match for all colleagues
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues!
Summary of Responsibilities:Reporting to the Director of Event Sales & Services, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Confirm all event related information with clients in a timely manner
- Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
- Organize conference, cruise, entertainment and meeting bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
- Create detailed event orders and resumes to ensure all operational departments are provided accurate information in a timely manner.
- Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
- Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
- Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
- Create proposals for new event business, process changes to contracts and addendums
- Organize hotel site tours to showcase the Fairmont Olympic Hotel
- Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
- Handle special projects in addition to daily tasks
- Ensure open communication with department coordinators, holding consistent one-on-one meetings
- Support and encourage effective working relationships within the team and supporting departments
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications
Qualifications:- Previous leadership experience within a similar role preferred
- Previous Front Desk, Event Coordinator and/or Reservations experience required
- University/College degree in a related discipline preferred
- Previous Property Manager System and Passkey experience preferred
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities with a high attention to detail
- Strong organization and time management skills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure in a fast paced environment, handling many tasks simultaneously
- Ability to work independently and complete assigned tasks, as well as work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
Additional Information
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Atithi Jaiswal
Mumbai, India