Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Duty Manager

124

Industry : Hotels & Resorts

Department : Front of House

Location : Doha, Qatar

Level : Management

Posted : 26 Feb 2025

Job Role : Assistant Front Office Manager

Recruiter : Accor Hotels

Job Ref : HOZ52765

Employment Type: Permanent

Job Type :

Validate Through : 2025-03-26

Salary Range (monthly): 2,000 to 8,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager

FAIRMONT

Company Description

Job Description

The Duty Manager plays a key role in ensuring the smooth operation of the hotel, overseeing all departments during their shift, and maintaining the highest level of guest satisfaction. This role requires strong leadership, problem-solving skills, and a proactive approach to handling guest requests and operational challenges.

Key Responsibilities:

Guest Experience & Service Excellence:

Act as the main point of contact for VIP guests and ensure their needs are met.
Handle guest concerns and complaints promptly, ensuring a positive resolution.
Monitor guest feedback and work with relevant departments to enhance service quality.
Conduct lobby duty to ensure a welcoming atmosphere and engage with guests.

Operations & Leadership:

Oversee the daily hotel operations, ensuring smooth coordination between departments.
Support and assist Front Office, Housekeeping, and other operational teams as needed.
Conduct regular hotel inspections to maintain cleanliness, safety, and brand standards.
Ensure compliance with hotel policies, health & safety regulations, and security protocols.

Crisis Management & Problem Resolution:

Take charge in emergency situations, following hotel crisis management protocols.
Liaise with security, engineering, and other departments to handle urgent incidents.
Ensure accurate reporting and documentation of incidents and guest concerns.

Financial & Administrative Responsibilities:

Monitor room inventory, rate management, and ensure revenue optimization.
Assist in handling financial transactions, credit approvals, and billing inquiries.
Prepare daily reports and handover notes for management.

Qualifications

Qualifications & Experience:

Bachelor's degree in Hospitality Management or a related field.
Minimum 3-5 years of experience in a Front Office or Duty Manager role within a luxury hotel.
Strong leadership and decision-making skills.
Excellent problem-solving abilities and ability to handle high-pressure situations.
Proficiency in hotel PMS (Opera or similar) and Microsoft Office.
Fluency in English; additional languages are an advantage.