Director of Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Operations

ACCOR

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Supervise and guide department heads (e.g., Front Desk, Housekeeping, Food & Beverage, Engineering) in their daily responsibilities.
• Monitor key performance indicators (KPIs) across all departments, such as occupancy rates, guest satisfaction scores, and revenue per available room (RevPAR).
• Ensure smooth and efficient hotel operations, including guest check-in/check-out, room assignments, and problem resolution.
• Foster a culture of exceptional guest service throughout the hotel.
• Respond promptly and effectively to guest complaints and inquiries.
• Implement strategies to enhance the overall guest experience.
• Conduct performance reviews and provide constructive feedback to department heads.
• Motivate and inspire staff to achieve operational goals.
• Assist in the development and management of the hotel budget.
• Monitor and control expenses to maximize profitability.
• Identify and implement cost-saving measures.
• Conduct regular inspections of hotel facilities and guest rooms to ensure cleanliness and maintenance standards.
• Implement quality assurance programs to maintain high standards of service.
• Ensure the safety and security of guests and employees.
• Develop and implement emergency response plans.
• Comply with all relevant safety and security regulations.
• Identify areas for improvement in hotel operations and implement necessary changes.
• Stay abreast of industry trends and best practices.
• Participate in industry events and conferences.

• Minimum 5 years of experience in hotel operations management, including supervisory experience.
• Extensive knowledge of hotel operations.
• Demonstrated ability in strategic planning, budgeting, and financial control
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Strong leadership abilities with experience in performance management and team development
• Proficiency in Microsoft Office suite and hotel management software
• Outstanding communication and negotiation skills
• Ability to work collaboratively in a fast-paced, dynamic environment
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• In-depth knowledge of industry trends, best practices, and quality standards
• Adaptability and resilience in managing multiple priorities and stakeholders
• Fluency in English; knowledge of other languages is a plus