Concierge Team Leader

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Concierge Team Leader

ACCOR

Company Description

Work Your Way to Pullman & Mercure Melbourne Albert Park!

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers. Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities like a pool and gym. We also host one of the largest conference centers in Melbourne, with 31 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Accor is Australia's Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Pullman & Mercure Melbourne Albert Park are looking for enthusiastic, friendly customer service extraordinaires with a strong knowledge of the World of Melbourne to join our Concierge team as a Porter / Concierge.

About the Role:

Reporting to the Chief Concierge, your responsibilities as a Concierge Team Leader include:

• Lead a shift of Concierge superstars, ensuring our guest experience is at the forefront at all times.
• Assist in implementing and maintaining procedures for the Concierge department and fostering a focus on guest engagement.
• Assisting with the supervision of the Concierge team including training and development, ensuring the team's success.
• Leading by example when attending to guest requests, sharing your knowledge and passion for Melbourne.
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously.
• Be the "face" of our hotel showing pride with each interaction.
• Welcome our guests and make them feel special.
• Assist guests with general enquiries and luggage requests.
• Valet parking of cars.
• General Porter duties as required.

• Personable, proactive with a desire to take initiative and responsibility for the team.
• Previous experience in a similar high paced team.
• Excellent time management skills.
• Strong communication and customer service skills.
• Desire to grow your skills and progress your leadership experience.
• Ability to work autonomously.
• Previous experience with a PMS (Opera experience will be highly regarded).
• Strong desire to achieve high results, driven by success.
• Current Responsible Service of Alcohol (RSA) certification and First Aid certification ( or be willing to obtain ).
• Ability to work a rotating roster, including overnight, weekends and public holidays.

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.