82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Braddon, Australia
Level : Staff Line level
Posted : 17 Jan 2025
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ68263
Employment Type: Permanent
Job Type :
Validate Through : 2025-02-15
Salary Description: Competetive Salary Offered
ACCOR
Company Description
Mercure Canberra combines timeless charm with modern comfort, strategically located near the CBD, National Convention Centre, and Australian War Memorial, offering a unique blend of history and contemporary luxury.
Job Description
As a Guest Services Agent you will be reporting to the Front Office Manager and Duty Managers, providing exceptional customer service to our guests as they check in & out of the hotel.
What you will be doing:
- Providing passionate, knowledgeable and friendly service to external and inhouse guests at all times.
- Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
- Checking guests in and out of the hotel in a timely manner
- Handling guest enquiries and providing information on local attractions, giving directions where required
- Taking reservations as required
- Ensuring accurate payment of guest accounts
Qualifications
- Previous customer service experience is desired, particularly in a hotel environment
- Enthusiastic, with a natural ability to build rapport both in person and over the telephone
- Be able to work a flexible 7-day roster, including weekends and evenings
- You will have a strong knowledge of computer systems incuding Microsoft Office & Opera (or similar hotel management system)
You are encouraged to apply if you belive you have somethign to offer. We dont look for an exact match, instead we promote diverse talent and welcome your unique story.
Additional Information
What's in for you?
Atithi Jaiswal
Mumbai, India