82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Miami, United States
Level : Staff Line level
Posted : 22 Dec 2024
Job Role : Concierge
Recruiter : Accor Hotels
Job Ref : HOZ69401
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-19
Salary Description: Competetive Salary Offered
ACCOR
Company Description
Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.
When you're ready to explore the area , it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.
At Novotel Miami Brickell, the best of the city is at your doorstep.
Job Description
Greet guests upon arrival and provide a warm welcome
- Assist guests with luggage and escort them to their rooms
- Provide information about hotel facilities, services, and local attractions
- Offer assistance with transportation arrangements, such as calling taxis or arranging airport transfers
- Handle guest requests and inquiries promptly and professionally
- Maintain cleanliness and orderliness of the lobby area
- Assist with valet parking when necessary
Qualifications:
- Excellent phone etiquette and communication skills
- Strong guest service orientation
- Knowledge of hotel management systems and procedures
- Familiarity with night audit processes is a plus
- Multilingual or bilingual proficiency is highly desirable
- Ability to build positive guest relations and provide exceptional hospitality
- Previous experience in the hotel or hospitality industry is preferred
- Must have excellent customer service skills
The Bellman plays a crucial role in providing exceptional customer service to our guests. As a Bellman, you will be responsible for creating a positive first impression by greeting guests, assisting with luggage, and providing information about our hotel facilities. Your friendly demeanor, attention to detail, and willingness to go above and beyond will contribute to our guests' overall satisfaction.
Schedule:
Atithi Jaiswal
Mumbai, India