82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : South Kuta, Indonesia
Level : Staff Line level
Posted : 15 Jan 2025
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ92814
Employment Type: Permanent
Job Type :
Validate Through : 2025-02-12
Salary Description: Competetive Salary Offered
PULLMAN
Company Description
Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.
The hotel offers 365 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.
Job Description
Ensure the smooth and efficient daily operation of the Guest Experience department.
-Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.
-Manage guest feedback platforms (e.g., TrustYou, RPS) to monitor satisfaction and identify improvement areas.
-Drive loyalty program performance by achieving ALL enrollment targets and increasing member engagement.
-Enhance guest experiences through proactive engagement and seamless service recovery.
-Manage and ensure the successful execution of the guest loyalty program to build strong relationships with loyal guests and VIPs.
-Collaborate with all Heads of Departments to address guest feedback and ensure excellent service delivery.
-Foster a guest-centric culture within the team through training, coaching, and motivation.''
Qualifications
2 years experience at the in position in 5 stars International Hotel Chain
Very good communication skills
Diploma in Hospitality
Strong Leadership
Atithi Jaiswal
Mumbai, India