Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
4.0 3 review(s)
0 Following 43.7K Followers
Contact Us Our Team Testimonials

About Us

We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Gallery

No Gallery photos found

Assistant Butler Manager

198

Industry : Hotels & Resorts

Department : Food and Beverage Service

Location : Manama, Bahrain

Level : Staff Line level

Posted : 10 Mar 2025

Job Role : Butler

Recruiter : Accor Hotels

Job Ref : HOZ3501

Employment Type: Permanent

Job Type :

Validate Through : 2025-04-07

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Butler Manager

RAFFLES

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

Primary Responsibilities

Butler Operations

To supervise Butler Supervisors and Butlers on duty
To maintain the quality and consistency of standard and to train the Butlers on improvement areas
To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
To increase guest interaction and to drive the Trust you score of the property.
To assist the Head Butler in achieving the KPI of the department.
To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
To ensure through effective supervision that all services offered are always available, and provide alternatives
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Responsible for promoting hotel facilities, services and product to the targeted guest group
To assist Head Butler to resolve any issues.
To meet and welcome most of the guests personally
To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Raffles Bahrain.
To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
To share with Head Butler any complaints, guests comments and problems.
To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
To maintain appropriate knowledge about local area, events happening in Bahrain & around the world
To supervise butler pantries.
To check on the in room dining, reception & concierge the stock flow.
To assist Head Butler for Operating Equipment inventory
Check Butler's grooming in accordance with hotel standard.
Work closely with Housekeeping to ensure correct room status at all times.
To handle any DND room within 24 hours.
Log security incidents and accidents in accordance with hotel policies and procedures
Ensure all guests are being treated in an efficient and courteous manner that all Raffles & Accor standards are being applied.
To support the implementation of Raffles core values

Qualifications

Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Opportunity to join the first Raffles in Bahrain
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.