Wisdom Eshiet

Retail Food Beverage Supervisor - House Of Pops
Dubai, United Arab Emirates UAE

Timeline

ABOUT

Basic Info

Industry: Restaurant Bars, Cafe and Clubs

Department: Food and Beverage Service

Job Level: Supervisor

Nationality: Nigeria

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: Diploma

Wisdom Eshiet's Activity

Education

Business Management
August 2010 - September 2014

Lagos State University , Nigeria
Business Administration
February 2007 - June 2010

Lagos State Polytechnic , Nigeria

Certifications & Awards

Certificate Of Best Performer
House Of Pops
Mystery Shopping Training
G.W.R Consultants
Basic Food Safety
Splendid Quality Consultants
Fire Safety Training Level 1
Conquer Training & Development Center
Emergency First Aid At Work
Conquer Training & Development Center
HACCP FOUNDATION TRAINING CERTIFICATE
TUV SW ACADEMY (DUBAI)
HACCP LEVEL 2
CPD Online College (United Kingdom)
Diploma in Hospitality Management
Alison Asean Online Education AOE
Diploma in Event Management
Lead Academy (United Kingdom)

Skills

FIFO Local laws management Sales Goal Target Appraisal Scheme Retail Sales Guest Experience Customer Satisfaction Team Communication Standard Operating Procedures Planogram Supervision Food & Beverage Operations Budgeting Store Operations Team Building Scheduling Team Training & Development Retail Operations Management Operations Management Operations

Experience

Retail Food & Beverage Supervisor
2021 - 2023 (2 Years)

House Of Pops, United Arab Emirates UAE
● Single handedly trained, managed, and supervised a team of 50 retail sales associates for both stores, kiosks, and events operations to ensure excellent customer service and adherence to standards.
● Planned, organized, directed, and oversaw the daily operations of the department, reducing employees' inefficiency by 18% and increased productivity up to 40% in one year and 6 months.
● Constantly hired, trained, and developed employees on customer behaviour, experience, and satisfaction, leading to multiple 100% pass marks on mystery shopping evaluations and auditings.
● Trained and developed team members on customer satisfaction, product knowledge, planogram, selling ethics, and ethnics
● Implemented and executed standard operating procedures (SOP) aligning with daily operations, store and kiosks management, team management, event management, finance management, inventory management, control management, local laws management, and sales targets management.
● Implemented excellence daily, weekly, and monthly checklist strategies to continuously enhance team operations standards and trainings when necessary.
● Increased revenue and profit margins by analyzing financial statements, implementing cost control measures, and maximizing sales opportunities by 30% a year.
● Increased customer satisfaction by 50% for monitoring service quality, managing complaints, and improving customer feedback ratings in a timely and professional manner.
● Coordinated with other departments to ensure seamless daily operations and guest experience, increasing departments bonding and productivity by 15%.
● Spareheaded and executed sales strategies and marketing campaigns to increase sales and attract new customers, leading to 10% increase on social media platforms followers and customers.
● Maintained relationships with vendors and suppliers to ensure competitive pricing and quality products.

Retail Food Beverage Supervisor - House Of Pops Dubai, United Arab Emirates UAE