Front Office Intern

Salary Details

Salary Description: "Competitive Salary Offered"

Job Description For Front Office Intern

Your Day to Day

In a nutshell as a Front Office Intern, you will get to absorb all the real experience like you are a Guest Service Agent! (Receptionist) You will receive a training plan for the time that you are here which will be discussed further with the Learning & Quality Manager. Additionally, the following tasks as a Front Office Intern will include:

· You will always represent the Front Office department in a professional and courteous manner with all guests & colleague interactions, be the warm welcome that kicks off a memorable guest experience.

· You will perform the shift checklist to ensure accuracy of all aspect of shifts.

· You will ensure that all booking details are recorded accurately, ensuring that billing instructions are clarified, updating the guest folio and balancing all transactions at the end of every shift.

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concern.

· Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognize and record guest preferences.

· Resolve guest issues and use their feedback to improve guest satisfaction.

· Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants.

· Make great guest relationships in a very short space of time.

· Contribute to hotel revenues – e.g. through tour and transportation bookings.

· Promote the hotel’s other businesses such as food, drink and Spas at every opportune moment. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

· Take pride in your appearance and place as a brand ambassador.

· Always know what events and activities are on the day’s schedule.

· Jump into other ad-hoc duties when your colleagues need your help.

· Support any needs at the bell stand or the door while ensuring the lobby areas look great.

· Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality.

· Effortlessly meet the diverse cultural needs of guests from around the world.