Asst.Front Office Manager

Salary Details

Salary Description: Competitive Salary Offered

Job Description For Asst.Front Office Manager

The Group Vintage has signed a franchise agreement with Marriott International, Inc. to convert the Vintage Grand Hotel to a dual-branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City – a fast-growing business hub in the city. The property will be conveniently located just 30 minutes away from Al Maktoum Airport and Dubai International Airport, with excellent connections to every part of the city. This is set to be the largest Marriott Executive Apartments in UAE, which will bring exceptional, new F&B experiences to this location which is rapidly emerging as the heart of the New Dubai corridor, catering to both our guests and the surrounding vibrant communities.

The opening of Marriott Hotel Production City, Dubai is anticipated to mark the fifth hotel under the Marriott Hotel’s brand in Dubai. The hotel will exemplify the brand’s continued evolution and feature contemporary and intuitive spaces. Projected to open in Q4 2025, the 365 room hotel, will feature a number of dining outlets, the brand’s signature M Club lounge, a pool, fitness center and tennis court.

Marriott Executive Apartments continues to cater to the rapidly growing demand for extended stay accommodations in the UAE. Marriott Executive Apartments Production City, Dubai is anticipated to offer 420 apartments that provide home comforts for both business and leisure travelers.

As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

DUTIES AND RESPONSIBILITIES:

· Guest Satisfaction (Guest Feedback, Social Media Review).

· Financial Performance (Up selling, Room Revenue, Operation Auditing).

· Showing Initiative, Problem Solving, Staff Training, Team Leading.

· Manages and motivates the Front Office team in order to provide a high standard of service for customers.

· Welcomes guests and fosters guest loyalty through his/her friendly manner.

· Develops high quality relationships with guests throughout their stay.

· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

· Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

· Provide high level of customer service and maintain a high profile in the day to day front office operations.

· Ensure that personalized service is offered to each and every guest.

· Ensures that the pricing policy and internal audit procedures are duly applied.

· Supervises the management of debtors, group and individual guest invoicing and cash operations.

· Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

· Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

· Prepare monthly and daily revenue report and circulate to all HOD's.

· Prepare Room revenue and occupancy forecast take action on rate strategies.

· Is involved in recruitment of new team members for front office.

· Integrates and trains employees, providing support for skills development.

· Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual.

· Ensures that the workplace remains clean and tidy

· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

· Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR

· Have a good knowledge of all systems and standard operating procedures of front office.

· Ensures that guest documentation and information is available and up-to-date.