V Ships Leisure
Les Industries, 8 Rue de Gambian, Fontvielle, Monaco
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About Us

WELCOME TO V.SHIPS LEISURE!V.Ships Leisure provides recruitment services to the cruiseline, ferry and yacht industry worldwide.We are proud to work with all sizes of vessel from the largest cruise lines offering great facilities and unique positions to the smallest luxury vessels sailing to the most remote ports, providing exceptional opportunities to travel.Our dedicated global recruitment team are cruise ship experienced and are passionate in helping hospitality professionals gain their next career move. We offer a free, personalised service and our careful pre-selection process enables us to matching your requirements with our clients needs.Whilst we provide potential employers with tailored recruitment solutions, we pride ourselves in being able to offer successful candidates unique and exciting employment opportunities.Best Ships. Best Career Opportunities. Best Adventures.

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IT OFFICER / CRYSTAL cruises

Industry : Hotels & Resorts

Department : IT and Computers

Location : Worldwide, France

Level : Staff Line level

Posted : 28 Nov 2024

Job Role : Assistant IT Manager

Recruiter : V Ships Leisure

Job Ref : HOZ61081

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-26

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For IT OFFICER / CRYSTAL cruises

Position Description:

We are currently recruiting for experienced IT OFFICER for cruise vessel CRYSTAL SERENITYEmbarkation is ASAP
Salary in USD/per month worked on board.
Contract 3 months +/-1

Purpose Statement

To provide maintenance and support for all non-marine servers, computers, network and users onboard the ship.
To ensure that a six star service is provided at all times and to deal with complaints and comments in an efficient and timely manner.

Reports Directly to

Senior Information Technology Officer (Onboard)

Reporting Structure

Senior Information Technology Officer (Onboard)

General Responsibilities

To administer all system servers such as, but not limited to, Microsoft Windows Server, Hyper-V / ESX Virtualization, , Microsoft Failover Cluster,Vsphere, Active Directory Domain Server, Exchange Server, Microsoft SQL, Mcom Interactive TV system.
To provide support to all shipboard computer users.
To provide support for typical end-user software such as Microsoft Office, Adobe Creative Suite.
To provide support for ship's related application such as Amos, Adonis, Avenista, MXP, PMS, POS, Refman, SmartButler , Ving Vision & Gangway Tracking System, .
To administer and monitor the SAN infrastructure, and escalate issues with HP Support when required.
To support, maintain, diagnose and repair all non-marine servers, computers, POS, printers, ordering parts and service when necessary.
To support, maintain, diagnose and repair keycard related software and hardware including handhelds, Evolis printers and encoders, ordering parts and service when necessary.
To support, maintain, diagnose and repair all escalated CU@Sea hardware and software issues.
To be available 24 hours a day to resolve urgent issues which may arise.
To update Information Technology documentation for all procedure, process and application changes
To maintain network LAN & Wi-Fi connectivity, administer Meru Wi-Fi equipment, optimize network/VLAN performance.
To perform anti-virus maintenance.
To maintain network file systems including security.
To schedule/administer network file backups.
To implement new computer systems and software as indicated by Crystal Cruises IT Department.
To monitor and control inventory.
To retrieve customized data as required.
To monitor satellite connection and bandwidth QoS . To report any satellite connection failures to the Electronic Engineer.
To set up and breakdown check-in laptops / Mobile Devices, keycard printers and magnetic swipe readers on embarkation day.
To clean and organize the storage lockers - prepare list of discards and send it to Crystal Cruises IT Department for approval after which items can be discarded.
To be the point of contact for Wireless Maritime Services (WMS) issues.
To provide any information requested by Crystal Cruises IT Department in a timely manner.
To implement any computer related procedures, policies, security or standards set by Crystal Cruises IT Department.
To monitor the IT Department inventory and lockers and to ensure that they are all kept neat and tidy and in accordance to safety rules and regulations.
To prepare and submit Consumable requisitions for the IT Office.
To complete tasks as assigned by the Senior IT Officer.
To ensure that any Maintenance issues in work areas are reported in AIMS in a timely manner and that the work orders are followed up on accordingly.
To request assistance by CCI IT submitting a Jira.
To complete work and rest hours on daily basis. To submit on monthly basis printed timesheet to the Sr. IT Officer.
To adhere to all Company Policies and Procedures, Manuals and Directives.
To attend Captain's Welcome/Farewell Cocktail Parties, Singles Parties, Crystal Society Cocktail Parties and any other functions as per Cocktail list received from Crystal Cruises IT Department.
Other responsibilities, as assigned, but not limited to the above.

Financial Responsibilities

To monitor and maintain current, ongoing PC and printer inventory.
To assist in purchasing of required hardware/software by providing correct specifications.
To be cost conscious with the use of office supplies and other consumables.
To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

To practice Safe Lifting Techniques at all times.
To do In Port Manning duties as scheduled and as required by Company policy.
Emergency Duties:
To follow instructions on Safety Card.
To participate in Guest/Crew Lifeboat Drills as per instructions.
Persons in this position may be required to be a Life Boat or Life Raft Commander or 2nd Commander and should therefore undergo a Life Boat/Life Raft Commander Course to obtain the appropriate certificate (Training Manual Appendix 1).
Other safety responsibilities, as assigned, but not limited to the above.

Education/Position Requirements

Must have proficient skills in all aspects of PC's including software applications as well as hardware.
Must have working knowledge of networking applications not exclusive to the latest Microsoft Windows Server, Active Directory Administration, Microsoft Exchange Server, SQL Server, Microsoft Failover Cluster, Hyper-V Virtualization and SAN technologies, TCP/IP network troubleshooting.
Must be able to provide user support on Windows OS, Microsoft Office Suite, job related applications, printer/scanner configuration.
Must have in depth knowledge of the Virtualization Technology, VSphere / Hyper V as admin and support level.
Must possess good knowledge on SAN and modern storage technologies.
Must be able to diagnose computer hardware problem, replace parts as needed.
Must be able to troubleshoot network communication issues.
Must be physically able to lift 40lbs (a monitor, a computer, equipment etc.).
Experience including at least one (1) year in an internal technical support position.
Must be fluent in written and spoken English (needs to score at least 80% in the onboard English proficiency test).
Excellent interpersonal and public communication skills.
Very good organizational skills are necessary along with the ability to multi-task.
Must possess the ability to interact with all levels of people.
In depth Crystal Basics knowledge and understanding.
Must be able to remain calm under pressure.
Must be service minded with an outgoing, charming and friendly personality.

Team Communication and Meetings

To communicate with the Senior IT Officer on a regular basis.
To ensure Chief Electrical Engineer is informed regarding any significant computer issues or projects.
To attend Engineering/Information Technology Meetings.
To communicate with shore-side Crystal Cruises IT Department on a regular basis.

V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.

At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.

Our values comprise of 'five C's': we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.

We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.

As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.