Urmila Shrestha, CLDP, CHDT, Learning and Development Manager - OZEN RESERVE BOLIFUSHI by THE OZEN COLLECTION, Maldives

Urmila Shrestha, CLDP, CHDT

Learning and Development Manager - OZEN RESERVE BOLIFUSHI by THE OZEN COLLECTION

Male, Maldives

Optimistic facilitator nurturing work-learn-play culture with a growth mindset. Anything is possible if you have an unwavering persistent desire to achieve it. Find something that you love to do. If not, always do the things with your love. Natural relationship builder who motivates the team to embrace changes in the workplace environment. Dynamic MBA professional with more than 17 years of result-oriented profession in different countries (Maldives, Qatar, Singapore, Nepal) & various industries (Hospitality, Education, Training & Development, Quality Auditing, Human Resources, Recruitment). Skilled in Learning & Development, Training Need Analysis, Human Resource Management, Performance Appraisals, Individual Development Plan, Payroll, Recruitment, ISO Quality Auditing, Teaching, Training & Development, Talent Review, Coaching, People Development, Policy & SOP, and Customer Service.

https://www.linkedin.com/in/urmila-shrestha-cldp-chdt-b0505870/

Basic Info

Industry: Hotels & Resorts

Department: Human Resources

Job Level: Management

Job Role: Training and Development Manager

Nationality: Nepal

Current City: Male

Current Country: Maldives

Education Level: Post Graduation

Education

Become an L&D Professional
July 2020 - August 2020

LinkedIn Learning (https://www.linkedin.com), Maldives
Wavelength Leadership Journey Program
September 2018 - May 2019

MINOR Hotels (www.minorhotels.com), Qatar
Master of Business Administration (MBA)
August 2011 - June 2015

Pokhara University, Nepal (http://pu.edu.np/edu/), Nepal
Bachelor of Business Studies (BBS)
June 2002 - June 2006

Tribhuvan University, Nepal (http://tribhuvan-university.edu.np/), Nepal

Certifications & Awards

Lead Auditor – Quality Management System (QMS) based on ISO 9001:2008/2015
URS Nepal (http://www.ursnepal.com/)
Lead Auditor – HR Management System (HRMS) based on ISO 9001 & ISO 19011
URS Nepal (http://www.ursnepal.com/)
Internal Auditor – FSMS based on ISO 22000:2005
SGS Qatar W.L.L., Qatar (https://www.sgs.com/)

Skills

Weight Management ISO 9001:2008/2015 Certified Lead Auditor Certified Lead HRMS Auditor Customer Service Teaching Recruitment Payroll Human Resource Management Learning & Development Training & Development

Experience

Learning and Development Manager
2021 - Present (3 Years)

OZEN RESERVE BOLIFUSHI by THE OZEN COLLECTION, Maldives
Learning Development Manager br• Develop and implement learning strategies and training programs that are aligned with the organization\\\\\\\\s objectives. br• Plan and maintain LD budgets also relationships with vendors consultants while tracking budgets and negotiating contracts. br• Analyze and assess the success/result of learning and development plans to keep optimizing. br• Assist Department Heads to develop their ambassadors through career pathing, individual development plans, and succession planning. br• Conduct annual training and development needs assessment.
Learning and Development Manager (Pre-Opening)
2020 - 2021 (1 Year)

, Maldives
Learning Development Manager br• Develop and implement learning strategies and training programs that are aligned with the organization\\s objectives. br• Embrace and implement various types of training in LD programs, for instance of coaching, e-learning, classroom training, virtual training, job-shadowing, workshops, etc. br• Plan and maintain LD budgets also relationships with vendors consultants while tracking budgets and negotiating contracts. br• Produce training materials such as developing internal programs and preparing Trainer’s Kits (i.e. Facilitator’s Guide, Participant’s Workbook, Activity worksheet, etc). br• Analyze and assess the success/result of learning and development plans to keep optimizing. br• Assist Department Heads to develop their ambassadors through career pathing, individual development plans, and succession planning. br• Conduct annual training and development needs assessment. br• Liaise with external training institutions to check on new and effective programs, which shall be beneficial to the Company in its pursuit of excellence and success.
Asst. Learning & Development Manager
2016 - 2020 (4 Years)

BANANA ISLAND RESORT DOHA BY ANANTARA, Qatar
Asst. Learning & Development Manager
Planning, organizing and directing hotel’s training programs, managing continuous learning and development opportunities both for line and leadership associates. Responsible for implementing quality assurance processes that meet the company’s goals and brand standards.
• Designing & implementing Learning & Development programs (700+ employees) to achieve Hotel KPIs and departmental goals.
• Leading Induction, Brand Orientation, & Onboarding for all New Joiners (397+ new TMs)
• Leading New Manager Orientation for all newly hired managers as well as newly promoted managers (68+ managers)
• Creating, monitoring and managing 650+ active users in MH Virtual Campus
• Leading training and development for 65 new Anantara Job Coaches
• Developing 6+ new training programs for ADOH Team Members
• Leading and facilitating training programs (‘SDS-Supervisory Development Series’, ‘Wavelength Journey’, ‘Leap from Good to Great’, ‘Managing My Performance’, ‘Internship Program’, ‘Minor Training Bytes’, 'Anantara Job Coach Training', ‘Ascent Graduate Journey’, ‘365 Days of Service’, ‘WebPayTRAX – HR & Payroll System’, ‘Agile Leadership’ etc.
• Facilitating LQA standards implementation in the hotel through learning & training initiatives (www.leadingquality.com)
• Leading training of ‘WebPayTRAX – HR & Payroll System’ (http://10.51.5.52/webpaytrax/)
• Facilitating Operational Excellence (Quality Meeting, ReviewPro - www.reviewpro.com)
• Facilitating KnowCross Implementation and Support (www.knowcross.com)
Human Resource Manager
2016 - 2016 (0Months)

TMS PVT LTD, Nepal
Human Resource Manager
 Ownership Process:
• HR Process ((Need assessment, Job Analysis & Job Description, Recruitment & Selection, Hiring & Placement, Induction & Orientation, Compensation & Benefits, Training & Development, Performance Appraisals, Reward & Recognition, Employee Feedback, Career development (succession planning), Release & Exit)
• Internal Quality Audit Process (based on ISO 9001:2015)
 Functional objectives:
• Orientation & Induction to new hire including company profiles, organization culture & structure, organization rules & regulations, health & safety, succession planning, performance assessment, compensation & benefits, etc.
• Job Description (JD) for all positions & Performance Appraisals and Management
• Minimizing employee turnover ratio with Employee satisfaction
HOD – Placement & Industry Relations
2012 - 2016 (4 Years)

GLOBAL ACADEMY OF TOURISM & HOSPITALITY EDUCATION (GATE), Nepal
HOD – Placement & Industry Relations
• An active member of ‘Academic Standard Committee’ involving decision making authorities.
• An active member of ‘Management Review Meeting’ involving decision making authorities.
• Internal Auditor for Quality Management System (QMS) as per ISO 9001:2008.
• Liaison with national & international industry partners in students’ placements and future projects for Recruitment, Visa processing, immigration follow up and approval, and other logistic supports like travel arrangements.
• Organize and attend placement visits to monitor the progress of students and deal effectively with any issues/concerns that arise.
• Conduct meetings on a group and individual basis with students and course leaders so that they understand the work placement process, the level of support available and are fully equipped to undertake a successful work placement.
• Develop and maintain a database of appropriate employer and commercial/industrial links and monitor the progress of work placement throughout the college in liaison with the Placement Coordinator.
• Plan and monitor the training and placement activities of students with industry partners.
• Arrange Training program for soft skills and interview skills for students using institutional and external expertise.
• Conduct teaching classes to students regarding industry placements, human resource management, organizational behavior, networking, grooming, resume & cover letter building, interview techniques, career growth & pathways, etc.
• Develop and Implement different documents necessary for placement processing.
Training Executive
2008 - 2010 (2 Years)

CS RADISSON PTE LTD, Singapore
Training Executive
• Involve in staff training and development, preparation of job descriptions, staff assessments and promotions.
• Conduct orientation, induction, and training to new and current staff.
• Evaluate and maintain records of all candidates using CS’s Human Resources Information Systems (Taleo – On-Demand Talent Management Solutions).
• Interview job applicants to match their qualifications with employers’ needs, record and evaluate applicants’ experience, education, training and skills.
• Recruit applicants for open positions through various channels including advertisements and campus job fairs.
• Review employment application job orders to match applicants with job requirements, using manual or computerised file searches.
Primary Grade Teacher
2006 - 2008 (2 Years)

ULLENS SCHOOL, Nepal
Primary Grade Teacher
• Integrate Blooms Taxonomy & Multiple Intelligence in unit and lesson planning, as well as for student assessment and evaluation.
• Formulate and deliver unit and lesson plans in the classroom effectively.
• Implement ‘student-centred learning’ and ‘constructive learning’ philosophy to classroom teaching.
• Teach the value of motivation within Maslow’s Hierarchy of Needs.
• Communicate with parents and provide necessary suggestions and feedback.
• Establish a procedure to obtain assignments/tests, keep records and prepare results.
• Establish classroom policy and conduct instructional classes using ‘PROMETHEAN Activboard’.
Primary Grade Teacher
2002 - 2005 (3 Years)

WEST POINT HIGH SCHOOL, Nepal
Primary Grade Teacher
• Deliver unit and lesson plans using Nepal Curriculum.
• Establish classroom procedures/policies including students’ output.
• Establish a procedure to obtain assignments/tests, keep records and prepare results.
• Communicate with parents and give the necessary suggestions.

Learning and Development Manager - OZEN RESERVE BOLIFUSHI by THE OZEN COLLECTION
Male, Maldives