Guest Service Agent (GSA)

Salary Details

Salary Description: Competitive Salary & Benefits Offered

Job Description For Guest Service Agent (GSA)

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.

Job Responsibilities:

• Ensures incoming guests are given the highest possible personal service.

• Maintains effective communication with all related departments to ensure smooth service delivery.

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
• Greets guests on their arrival ensuring they feel expected and welcome.

• Ensures the guest receives the accommodation he/she is expecting.

• Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.

• Deals swiftly, efficiently and sensitively to guest complaints and follows through.

• Maintains awareness of guest profile through the Opera guest history.

• Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.

• Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.

• Accurately administers Front Desk Clerical systems and procedures.

• Provides currency exchange services.
• Balances accounts of day’s business at end of shift.
• Comply with all laid down systems and procedures.

• Records all instances of refused business, with reasons of refusal.

• Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.

• To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.

• Promotes the hotels outlets and special events at all times.
• Maintains an awareness of competitor’s rates and occupancy levels.
• Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to Company and Hotel rules and regulations at all times.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Duty Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.
• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above

Job Type: Full-time

Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

Please apply online with your CV urgently.