Front Office Supervisor

Salary Details

Salary Description: Competitive Salary & Benefits Offered

Job Description For Front Office Supervisor

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Front Office Supervisor to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.

Job Responsibilities:

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.
• Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures that the guest receives the accommodation he/she is expecting.
• Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Maintains awareness of guest profiles though the Opera guest profile system.
• Using Opera Front Office systems, processes accounts from check-in through to check-out, ensures posting of food & beverage and ancillary charges.
• Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.
• Ensures long term Guest high balance to be checked twice in a month  Provides currency exchange service.
• Balances accounts of day’s business day end of shift.
• Complies with all laid down systems and procedures.
• Records all instances of refused business, with reasons for refusal.
• Checks all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.
• Checks all shift reports with particular reference to Credit Check Report, Routing Instruction Report, Rate Discrepancy report and Housekeeping Discrepancy report.
• Maintains an up to date back up report during shift.
• Responsible for pre-shift team brief and end of shift handover.
•  Has a full knowledge of daily, monthly and yearly targets.
• Maintains department notice board and ensure that all employees are aware of new issues.
• Supervises day to day function ensuring standards are adhered to
• Ensures new employee, re-training and corrective training is carried out.
• Responsible for the maintenance and re-organization of SOP manual for the reception.
• Ensures high level of presentation by personnel.
• Ensures DTCM reports has been send every 1st of the month
• Ensures that the Front Office Manager is informed about all the Front Desk developments.
• Maintains the reception log book, filing system and stock/stationery.
• Ensures all reception employees adhere to all Hotel policies and procedures.