About Us

TIME Oak Hotel & Suites offers 216 spacious rooms out of which we have 55 deluxe rooms ranging from 35 square meters and decorated with comfort and elegance in mind. Each room represents an ideal choice for discerning business and leisure travelers with premium quality beds, 24 hours In-room dining, 32 inch LCD television, a spacious work desk and free wireless internet.

Non-smoking rooms are available upon request.

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Guest Service Agent (GSA)

164

Industry : Hotels & Resorts

Department : Front of House

Location : Dubai, United Arab Emirates UAE

Level : Staff Line level

Posted : 29 Jan 2025

Job Role : Guest Services Associate

Recruiter : TIME Oak Hotel and Suites

Job Ref : HOZ42486

Employment Type: Permanent

Job Type : Full Time

Validate Through : 2025-02-26

Salary Range (monthly): AED 2,000 to 8,000

Contact :

: Any

Salary Details

Salary Description: Competitive Salary Offered

Job Description For Guest Service Agent (GSA)

Ensures incoming guests are given the highest possible personal service.
Maintains effective communication with all related departments to ensure smooth service delivery.
Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
Greets guests on their arrival ensuring they feel expected and welcome.
Ensures the guest receives the accommodation he/she is expecting.
Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
Deals swiftly, efficiently and sensitively to guest complaints and follows through.
Checks regularly the Front Desk e-mail and replies to internal and external inquiries.
Maintains awareness of guest profile through the Opera guest history.
Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
Accurately administers Front Desk Clerical systems and procedures.
Provides currency exchange services.
Balances accounts of day’s business at end of shift.
Comply with all laid down systems and procedures.
Records all instances of refused business, with reasons of refusal.
Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
Promotes the hotels outlets and special events at all times.
Maintains an awareness of competitor’s rates and occupancy levels.
Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels