Industry: Hotels & Resorts
Department: Front of House
Job Level: Intern-Apprentice-Trainee
Nationality: Russian Federation
Current City: Dubaï
Current Country: United Arab Emirates UAE
2020 - 2023 (3 Years)
Marriott Tverskaya, Russian Federation
• Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time. br• Stock and replace missing items, inspect, move and clean the mini-bars in accordance with brdepartmental procedures and policies. br• Maintain, track and complete daily worksheet of mini bar stock. br• Responsible for replenishment of Mini bar items in rooms. br• Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness. br• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary. br• Maintain assigned Mini-Bar carts. br• Raise store requisition and obtain stock from warehouse and store in the assigned storerooms. br• Maintain and complete assigned floors and rooms requesting Mini-Bar service. br• Maintain the highest level of customer service and display professionalism at all times. br• Follows all required safety and standard operating procedures. br• Ensure rotation of all mini-bar products. br• Properly complete, maintain and track inventory in assigned storerooms. br• Communicate effectively with Mini-Bar Vending Supervisor any issues and/or concerns
2016 - 2019 (3 Years)
Hilton Leningradskaya, Russian Federation
• Ensure that bellmen greet guests and escort them to their rooms in accordance to the Millennium brstandard. br• Ensure that bellmen deliver luggage to room upon check-in and picks up luggage from room upon brdeparture, moving the luggage to storage or the Front Drive in a timely fashion. br• Maintain detailed records of all guest room deliveries, amenity/wedding/ events deliveries. br• Responsible for bellmen scheduling as well as updating their records. br• Maintain necessary back up for each pay period to ensure proper payroll for bellman. br• Handle all guest interactions with the highest level of hospitality and professionalism, braccommodating special requests whenever possible; resolve complaints, assist in all inquiries in brconnection with hotel services, hours of operations, key hotel personnel, in-house events, directions, bretc. br• Coordinate daily activities of bellman including completion of Bellman Daily Checklist, organization brof bag storage area, porterage, group arrival/departure information, cart maintenance. br• Responsible for training new members of the bell team in accordance. br• Responsible for preparing and implementing “On the Job Training” calendar. br• Work harmoniously and professionally with co-workers and supervisors. br• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines • Ensure that all the vehicles in good condition and well brmaintained, and if any maintenance required needed log-in all the details and inform the supervisor. br• Arrange transportation for crew and individual guest. br• Check functions / events and request for extra valets, ensure that all are present on duty and broperations are in smooth. br• Ensure the entrance and lobby is clean, and all the stationeries are placed according. br• Monitor bell services. br• Perform essential online functions such as searching for information and online communication. br• Promote tourism. br• Respond and resolve issues related to service. br• Solve problems and make decisions at operations level.
2014 - 2015 (1 Year)
Marriott Tverskaya, Russian Federation
• Monitoring, updating and streamlining all information provided to guests.
