Shoaib Choudhary

Duty Manager - Accor Hotels
Dubai, United Arab Emirates UAE

Timeline

ABOUT

A results-oriented professional with a proven track record of delivering exceptional guest experiences, possessing extensive expertise in Guest Relations, Customer Service, Administration, Operations, and Hospitality Management for 13+ years.

Basic Info

Industry: Entertainment- Events-Festivals

Department: General Management

Job Level: Management

Nationality: India

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: Post Graduation

Shoaib Choudhary's Activity

Education

MBA
January 2012 - February 2013

M S University, India
Diploma in Hospitality & Aviation Management
January 2013 - December 2013

NIHAM, India
Bachelors of Commerce
June 2005 - July 2007

Periyar University, India

Certifications & Awards

Employee of the Month
Saudi Airlines Catering Company
Outstanding Achievement
Pizza Hut - Saudi Arabia
Serv Safe Food Safety
National Restaurant Association
Hero of the Month
EXPO 2020 Dubai
Appreciation Certificate - Qatar Global Sports Event FIFA
Accor - The Living Adventure

Skills

Strong Front Line Customer Service Leadership High level of Flexibility Administrative

Experience

Duty Manager
2022 - 2023 (1 Year)

Accor Hotels, Qatar
Managed and oversaw 11 properties consisting of 682 units and 1294 rooms.
Administered all bookings using Hotelogix Software.
Assured guest satisfaction throughout their stay and took prompt action on any
guest complaints.
Implemented and monitored all Standard Operating Procedures (SOPs) to insure
smooth operations.
Conducted team briefings on operational procedures to ensure everyone was upto-date on relevant matters
Duty Manager
2021 - 2022 (1 Year)

EXPO 2020 Dubai, United Arab Emirates UAE
Coordinated all day-to-day activities and events of school operations under the
Sustainability District.
Managed multiple events and media teams, ensuring their compliance with
relevant requirements.
Conducted regular checks of all zones and made arrangements as per EXPO and
COVID guidelines.
Supervised and trained more than 200 staff members, scheduled shifts, directed
workflow, and assessed performance periodically.
Oversaw and coordinated the daily activities of the business to ensure steady
operations.
Managed the admin, customer service, security, and transport department.
Handled the ingress and egress process to ensure the crowd was under control.
Successfully managed the EXPO 2020 winter camp as a Special Event.
Customer Service Manager
2021 - 2021 (0Months)

Abu Dhabi Commercial Bank, United Arab Emirates UAE
Successfully established and maintained profitable relationships with key
customers through effective communication and relationship-building
strategies.
Collaborated with senior managers to develop and execute strategic plans,
leveraging market insights and customer feedback to inform decision-making.
Duty Manager
2019 - 2020 (1 Year)

The Thane Club, India
Oversee operations of all related areas, including front office, guest services,
housekeeping, spa, and laundry to provide a safe and comfortable environment
for guests and ensure proper implementation of SOPs in all departments,
Meet and greet VIPs and VVIP guests, seeing to it their requirements are met while maintaining brand standards
Utilize Opera to input and update customer data promptly
Monitor the front desk closely to promptly address and resolve any arising issues
Supervise a team of employees, promoting a positive work environment through
effective communication, active engagement, and hands-on assistance
Restaurant Manager
2016 - 2018 (2 Years)

Pizza Hut, Saudi Arabia
Professional Restaurant Manager with expertise in overseeing daily operations,
managing staff, and maintaining brand standards.
Implemented and managed administrative and accounting tasks.
Handled customer complaints and queries, maintaining a proactive approach to
ensuring customer satisfaction.
Prepared monthly and weekly reports on the restaurant's performance,
analyzing data and providing insights to improve operations
Dispatch Supervisor
2014 - 2016 (2 Years)

Saudi Airlines Catering, Saudi Arabia
Scheduled and coordinated daily flights for Saudi Airlines and NAAS Airlines,
assuring timely departures and arrivals.
Updated and maintained daily flight changes, including the Flight Information
Center (FIC) and Drass systems.
Coordinated with Ramp Control, Transport, and Operations departments to
ensure seamless operations.
Trained and mentored new dispatch team members on department procedures
and protocols
Senior Customer Care Officer
2008 - 2013 (5 Years)

Convergys, India
Demonstrated exceptional professionalism in responding to customer queries
and complaints.
Collaborated effectively with individuals and teams in the program to expedite
customer requests, focusing on quality and timeliness.
Participated in activities aimed at improving customer satisfaction,
demonstrating a commitment to excellence in all aspects of customer support.