Shaji Krishna

Director of Operations - Platoon Professionalz Private Limited
Trivandrum, India

Timeline

ABOUT

Passionate Hotel Operation Management professional with highly versatile Commercial Experience and Market Insight achieved through experience across varied market leading Luxury, Midscale, Budget / Economy Hotels & Resorts within United Arab Emirates.

My last responsibility I was overseeing operational activities with high involvement in Hotel Revenue Management. I was responsible for leading cross-functional decision making of room division department and work closely with the Revenue and Sales Departments to identify and deliver future revenue and sales enhancement strategies.

Having extensive experience in tourism and hospitality industry in United Arab Emirates and being part of massive tourism development and industry growth in Middle East I am confident that I can contribute well on the growth of any organization

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Management

Nationality: India

Current City: Trivandrum

Current Country: India

Education Level: Graduation

Shaji Krishna's Activity

#expo2020 end towards the month end #hotelshowdubai will begin May soon after the Holy month of Ramadan. Lots of happening out there!!

Shaji Krishna shared this.

Education

Bachelor of Arts
June 1985 - March 1988

University of Kerala , India

Certifications & Awards

Certifications & Awards Not Mentioned

Skills

Inventory Management P&L Management Yield Management Tactics Performance management Hotel Profitability Enhancement Enhance Customer Experience

Experience

Director of Operations
2019 - 2021 (2 Years)

Platoon Professionalz Private Limited, India
Responsible for setting up Could Kitchen business model in Bengaluru, Karnataka.
Developing core brand standard of the concept, creating standard operational
procedure, preparing operational budget, third party tie up with online food delivery
platform partners, Corporate business development, Franchisee concept development,
and human resource activates
Executive Assistant Manager-EAM
2016 - 2018 (2 Years)

Citymax Hotels, India
Responsible as operation head of 376 keys, Leisure cum Business Hotel under the brand
Citymax Hotels by Landmark Group. Leading all department team on daily operational
functions and reporting to Hotel General Manager. Developing a professional and trusted
relationship with the hotel teams and customer. Actively involving on daily and monthly
Revenue Management strategy including pricing and yield management strategy. Developing
appropriate operational strategies to achieve forecast and budget. Overlooking the business
mix for the optimization of room revenue. Lead and direct individual and team performance for
the achievement of various objects communicated time to time from the management.
Maintaining expenses with implementation of stringent cost control measure. Ensuring
provision of value added service for customer for enhancing experience and satisfaction.
Handling unit head responsibility in absence of General Manager and reporting to corporate
management office. Expertise in Office Administration, Safety Management, Environment
Administration & Co-ordination with external agencies for negotiating and executing AMCs for
maintenance of hotel infrastructure. Proven track record of developing procedures, service
standards and operational policies, planning & implementing effective control measures to
reduce running costs of the unit. Supporting F&B service and production heads for P&L
management
Room division manager
2014 - 2016 (2 Years)

Citymax Hotels, United Arab Emirates UAE
Managing Team of Front Office and Housekeeping and lead them to handle the daily operation.
Supervising the maintenance of high standards of housekeeping along with ensuring highest
standards of hygiene and cleanliness. Managing hotel inventory based on business requirement
and forecasts. Over view pf departmental P&L on monthly basis to track the departmental
expense and budget. Initiating police and procedures in the operating systems to achieve
greater customer delight Ensuring effective maintenance of large sized felicities including infrastructure, buildings, power system. HRM, staffing, recruitment, performance review and appraisal. Sustaining profitable operations through focus on sales, budgeting, cost analysis & cost optimization. Ensuring
provision of value added services to customers for enhancing their satisfaction levels.
Assistant Front Office Manager
2010 - 2014 (4 Years)

Citymax Hotels, United Arab Emirates UAE
Leading entire front desk and lobby team on daily operation functions and reporting to Hotel
General Manager. Developing a professional and trusted relationship with customer and
making sure to provide maximum attention to customer needs Ensuring smooth
implementation of the guest recognition program to maximize guest satisfaction. Meet and
greet all VIP arrival personally. Attending customer complaints and ensuring immediate action
to provide maximum comfort developing and assisting in training activities focused on
improving skill and knowledge. Over view P&L report to track departmental expense and
keeping abreast of all hotel emergency procedure. Maintaining expenses with implementation
of stringent cost control measures.
Assistant manager front office
1998 - 2010 (12 Years)

JA Resorts & Hotels, United Arab Emirates UAE
Joined as Chef Concierge and been promoted as Shift Leader followed by Assistant
Manager Front office Assisting FOM for daily operational assignment
Supervise front desk and concierge team on day to day activities
Maximize the hotel revenue by up selling of rooms, package reinforcing late charge, no-shows, cancellation Controlling room inventory to maximize daily revenue Assist across the entire room reservation matters
Approve Ad-hoc rate for walk-in and long stays Ensuring all employee are well trained and well maintained all time
Concierge
1991 - 2007 (16 Years)

Jumeirah Group, United Arab Emirates UAE
Being the face of the hotel and guest service, Meet and greet the guest at the hotel entrance and lobby, handle guest baggage service, handle guest postage and courier pick-up and collection, handle guest queries, provide conveying service according to guest choice, handle guest tours and preprogrammed trips, and handle any personalized service upon guest request within the hotels according to SOP

Director of Operations - Platoon Professionalz Private Limited Trivandrum, India