Shahid Akhtar

Housekeeping Manager - Holiday International Hotel / Marbella Resort
Dubai, United Arab Emirates UAE

Timeline

ABOUT

I have over 26 year’s outstanding experience in Hospitality industry in HK Dept. During 26 years of experience I have worked in the following branded hotels including five pre-openings.

1. Jood Hotel Apartment Dubai

2. Hotel Holiday International / Marbella Resort Sharjah

3. Al Seef Resost & Spa Abu Dhabi

4. Ascot & Royal Ascot Hotel Bur Dubai as Executive Housekeeper

5. Hotel Holiday International and Marbella Resort Sharjah

6. Ramada Hotel & Suites Amwaj Islands Bahrain (Pre-opening Team member)

7. Ramada Beach Hotel Ajman UAE (Project Manager)

8. Ramada Hotel & Suites Ajman UAE

9. Byblos Hotel Tecom Dubai UAE7. Coral Hotel & Suites Ajman UAE

10. Coral Deira Dubai Hotel UAE

11. Coral Residence Tower Fujairah UAE (Pre-opening Team Member)

12. Intercontinental Hotel Doha Qatar (Pre-opening Team member)

13. Ramada Continental Hotel Deira Dubai UAE (Pre-opening Team member)

14. Holiday inn Pakistan (Pre-opening Team member)

Skills: Leadership, Communications, Departmental Trainer, Time Management, Teamwork, Hardworking, Interpersonal, Long hours Working, Customer service, Guest dealing, Supplier negotiation, Problem solving and conflict resolution.

Yours faithfully Shahid Akhtar

+97156 – 2403191

akhtarsh73@gmail.com

Basic Info

Industry: Hotels & Resorts

Department: Housekeeping

Job Level: Management

Job Role: Executive Housekeeper

Nationality: Pakistan

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: A Level/10+2/3

Shahid Akhtar's Activity

No Activity

Education

Intermediate 12 standard
January 1990 - September 1992

Private College , Pakistan

Certifications & Awards

Certifications & Awards Not Mentioned

Skills

Conflict Resolution Problem Solving Supplier Negotiation Time Management Guest Interaction Team Player Departmental Trainer Communications Leadership

Experience

Housekeeping Manager
2021 - Present (3 Years)

Holiday International Hotel / Marbella Resort, United Arab Emirates UAE
Responsible of Housekeeping Laundry Department
Executive Housekeeper
2020 - 2021 (1 Year)

Al Seef Resort & Spa, United Arab Emirates UAE
Resposible of Housekeeping & Laundry operations
Executive Housekeeper
2018 - 2020 (2 Years)

Royal Ascot Hotel & Ascot Hotel, United Arab Emirates UAE
o Responsible for cleanliness, orderliness and appearance of the entire Hotel.
o Ensure that rooms are made as per company standard.
o Overseeing stock takes, budgets and other paperwork, such as maintenance reports and safety audits.
o Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
o Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
o Ensuring lost property is kept safely and returned to its owner.
o Pay particular attention while organizing pest eradication activities.
o Develop and implement Housekeeping systems and procedures
o Prepare reports for management information.
o Assist Purchase department in selecting suppliers for items related to Housekeeping.
o Plan, control and supervise Horticultural activities.
o Possibly overseeing supervisors and linen room and cleaning supplies staff.
o Attending and resolving guest complaints.
o Verification of supplies consignments.
o Organize on-the job training and evaluate its effectiveness.
o Approval of the Functional Manual of the department.
o Recommend recruitment of new personnel.
Other Routine Responsibilities:
o Daily inspection of public areas and employees locker rooms.
o Daily briefing of Supervisors/ Executives.
o Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
o Immediately attending to guest requests.
o An awareness of go green environment.
Executive Housekeper
2016 - 2018 (2 Years)

Hotel Holiday International and Marbella Resort, United Arab Emirates UAE
o o Responsible for cleanliness, orderliness and appearance of the entire Hotel.
o Ensure that rooms are made as per company standard.
o Prepare Annual Housekeeping Budget.
o Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
o Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
o Pay particular attention while organizing pest eradication activities.
o Develop and implement Housekeeping systems and procedures
o Prepare reports for management information.
o Assist Purchase department in selecting suppliers for items related to Housekeeping.
o Plan, control and supervise Horticultural activities.
o Attending and resolving guest complaints.
o Verification of supplies consignments.
o Organize on-the job training and evaluate its effectiveness.
o Approval of the Functional Manual of the department.
o Recommend recruitment of new personnel.

Renovation Experience:
o Selecting appropriate and standarised material for Curtains, Wall Papers, Carpet, Linen etc.
o Follow up with contractors to make sure all the assigned jobs done as per Mock up room.
o Follow up with contractors to use all the safety measures.
o Arrangments of all the selected items including electric equipment and furniture in the rooms.
o Updating day to day progress report with regards of contractors’s jobs.
o Snagging of renovated Rooms & to follow up with contractors on behalf of Management.
Executive Housekeeper
2015 - 2016 (1 Year)

Ramada Hotel & Suites Amwaj Island, Bahrain
o Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
o Maintain regular attendance in compliance with WYNDHAM standards, as required by scheduling which will vary according to the needs of the hotel operations.
o Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
o Comply at all times with WYNDHAM standards and regulations to encourage safe and efficient hotel operations.
o Establish and maintain a key control system for the department.
o Monitor and direct all Housekeeping and Laundry personnel.
o Ensure compliance to company and brand training using the steps to effective training according to WYNDHAM standards.
o Conduct all 180 days and annual employee performance appraisals according to WYNDHAM S.O.P’s.
o Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
o Handle overall supervision of daily inspection for arriving V.I.P.'s.
o Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned.
o Monitor / maintain standards regarding Purchase Orders, store requests and gate passes.
o Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
o Conduct monthly and quarterly Housekeeping inventories on a timely basis.
o Ensure guest privacy and security by correctly following WYNDHAM procedures.
o Participate in required M.O.D. coverage as scheduled (At least twice a month).
o Train and review all "House Safety" rules and procedures with Housekeeping staff.
o Motivate, coach, counsel and discipline all Housekeeping personnel according to WYNDHAM S.O.P.'s.
o Prepare and conduct all Housekeeping interviews and hiring procedures according to WYNDHAM S.O.P.'s.
o Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
o Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
o Attend monthly all-employee team meetings, and any other functions required by management.
o Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to WYNDHAM standards.
o Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
o Focus the Housekeeping Department on its role in contributing to the guest service scores.
o Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
o Maintain and monitor "Lost and Found" procedures and policies according to standards.
o Train all Housekeeping personnel to perform their duties to WYNDHAM standards, using the steps to effective training according to WYNDHAM standards.
o Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
o Conduct daily morning meeting with staff.
o Conduct weekly walk through with General Manager and Property Engineer.
o Review all the incoming reports from Housekeeping and Laundry Dept from both hotels and take corrective action if required.
o Use the telephone and computer system for reporting and verifying room status.
o Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).
o Properly store, secure and issue supplies as needed to meet business demands.
o Complete all reports in a timely and efficient manner as required by management.
o Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
o Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
o Ensure completion of regular maintenance and cleaning projects on a biannual basis.
o Monitor all V.I.P.'s, special guests and requests.
o Perform any other duties as instructed by the General Manager.
Executive Housekeeper
2012 - 2015 (3 Years)

Ramada Hotel Suites by Wyndham Ajman, United Arab Emirates UAE
o Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
o Maintain regular attendance in compliance with WYNDHAM standards, as required by scheduling which will vary according to the needs of the hotel operations.
o Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
o Comply at all times with WYNDHAM standards and regulations to encourage safe and efficient hotel operations.
o Establish and maintain a key control system for the department.
o Monitor and direct all Housekeeping and Laundry personnel.
o Ensure compliance to company and brand training using the steps to effective training according to WYNDHAM standards.
o Conduct all 180 days and annual employee performance appraisals according to WYNDHAM S.O.P’s.
o Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
o Handle overall supervision of daily inspection for arriving V.I.P.'s.
o Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned.
o Monitor / maintain standards regarding Purchase Orders, store requests and gate passes.
o Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
o Conduct monthly and quarterly Housekeeping inventories on a timely basis.
o Ensure guest privacy and security by correctly following WYNDHAM procedures.
o Participate in required M.O.D. coverage as scheduled (At least twice a month).
o Train and review all "House Safety" rules and procedures with Housekeeping staff.
o Motivate, coach, counsel and discipline all Housekeeping personnel according to WYNDHAM S.O.P.'s.
o Prepare and conduct all Housekeeping interviews and hiring procedures according to WYNDHAM S.O.P.'s.
o Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
o Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
o Attend monthly all-employee team meetings, and any other functions required by management.
o Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to WYNDHAM standards.
o Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
o Focus the Housekeeping Department on its role in contributing to the guest service scores.
o Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
o Maintain and monitor "Lost and Found" procedures and policies according to standards.
o Train all Housekeeping personnel to perform their duties to WYNDHAM standards, using the steps to effective training according to WYNDHAM standards.
o Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
o Conduct daily morning meeting with staff.
o Conduct weekly walk through with General Manager and Property Engineer.
o Review all the incoming reports from Housekeeping and Laundry Dept from both hotels and take corrective action if required.
o Use the telephone and computer system for reporting and verifying room status.
o Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).
o Properly store, secure and issue supplies as needed to meet business demands.
o Complete all reports in a timely and efficient manner as required by management.
o Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
o Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
o Ensure completion of regular maintenance and cleaning projects on a biannual basis.
o Monitor all V.I.P.'s, special guests and requests.
o Perform any other duties as instructed by the General Manager.
Additional
o Take part for any upcoming project such as
New property survey
Upgrading standard
Renovations
Eco friendly campaign
Go Green campaign
Energy saving campaign
Upgrading supplies
Selecting new suppliers
Urban Farming
Zero Landfill
Executive Housekeeper
2010 - 2012 (2 Years)

Byblos Hotel T-Com, United Arab Emirates UAE
Responsibility & Authority:
o Responsible for cleanliness, orderliness and appearance of the entire Hotel.
o Ensure that rooms are made as per company standard.
o Prepare Annual Housekeeping Budget.
o Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
o Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
o Pay particular attention while organizing pest eradication activities.
o Develop and implement Housekeeping systems and procedures
o Prepare reports for management information.
o Assist Purchase department in selecting suppliers for items related to Housekeeping.
o Plan, control and supervise Horticultural activities.
o Attending and resolving guest complaints.
o Verification of supplies consignments.
o Organize on-the job training and evaluate its effectiveness.
o Approval of the Functional Manual of the department.
o Recommend recruitment of new personnel.
Other Routine Responsibilities:
o Daily inspection of public areas and employees locker rooms.
o Daily briefing of Supervisors/ Executives.
o Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
o Immediately attending to guest requests.
Executive Housekeeper
2007 - 2010 (3 Years)

Coral Residence Tower Fujairah, United Arab Emirates UAE
o Using the company’s values in day-to-day briefing.
o Train teams, especially team leaders, on key brand concepts.
o Orientate day-to-day reporting and management so that associates see the connection to the guest mission.
o Brief task and day-to-day performance in terms of the business objective.
o Assure that associates know the performance of their department.
o Promote and train upon standards and use measures to show if standards are being achieved.
o Enforce system, standards and control so that cost and loss are managed.
o Assure team briefing so that measure of productivity is understood.
o Check information quality, especially data from operations, to quality assure measurement and reporting.
o Promote team culture, job rotation, multi skilling and challenge to assure stability.
o Use communication skills and leadership by example to foster transparency.
o Maintain excellent presence in the work place and practice an”open door” style.
o Recognize individual talent [and weaknesses] and balance personal care with” team values”.
o Assure consistent recognition of efforts for individuals, for small teams and whole unit.
o Manage waste as a practical contribution to environment care.
o Close liaison with front office, engineering and guest relation to priorities return of rooms.
o Special focus on bacteriological control to maintain the property in a healthy condition for associates and guests.
o Special focus on programmed maintenance and asset-life extension including weekly, monthly and quarterly scheduling.
o Random but regular check of all quality issues and touch points.
o Daily spot check of work carried out by attendants and of supervisor room release; positive coaching and monitoring.
o Guest liaison including complaint handling; and special focus on VIPs.
o Budgeting revenues and costs; forecasting of business levels.
o Focus on cost control; checking pas levels and inventories.
Assistant Executive Housekeeper (Individual In-charge)
2006 - 2007 (1 Year)

Coral Suite Ajman, United Arab Emirates UAE
o Using the company’s values in day-to-day briefing.
o Train teams, especially team leaders, on key brand concepts.
o Orientate day-to-day reporting and management so that associates see the connection to the guest mission.
o Brief task and day-to-day performance in terms of the business objective.
o Assure that associates know the performance of their department.
o Promote and train upon standards and use measures to show if standards are being achieved.
o Enforce system, standards and control so that cost and loss are managed.
o Assure team briefing so that measure of productivity is understood.
o Check information quality, especially data from operations, to quality assure measurement and reporting.
o Promote team culture, job rotation, multi skilling and challenge to assure stability.
o Use communication skills and leadership by example to foster transparency.
o Maintain excellent presence in the work place and practice an”open door” style.
o Recognize individual talent [and weaknesses] and balance personal care with” team values”.
o Assure consistent recognition of efforts for individuals, for small teams and whole unit.
o Manage waste as a practical contribution to environment care.
o Close liaison with front office, engineering and guest relation to priorities return of rooms.
o Special focus on bacteriological control to maintain the property in a healthy condition for associates and guests.
o Special focus on programmed maintenance and asset-life extension including weekly, monthly and quarterly scheduling.
o Random but regular check of all quality issues and touch points.
o Daily spot check of work carried out by attendants and of supervisor room release; positive coaching and monitoring.
o Guest liaison including complaint handling; and special focus on VIPs.
o Budgeting revenues and costs; forecasting of business levels.
o Focus on cost control; checking pas levels and inventories.
Senior Housekeeping Supervisor
2005 - 2006 (1 Year)

Coral Deira Dubai Hotel, United Arab Emirates UAE
Public Areas Responsibilities:
o to take regular rounds of all public areas like lobby, restaurants, banquet hall and make sure all areas are kept clean
o to check all the function rooms, staff lockers, all department offices, reception area, elevators, loading area, staff elevators, etc.
o to clean and check all the toilets (public area & staff)
o to supervise shampooing of different areas like restaurants, banquet halls, offices, etc.

Floors Responsibilities:
o inspecting of vacant rooms, departure rooms, VIP rooms, suites
o to report all faults on the floor corridors and rooms to Engineering department and verify that correct action is taken
o to set up departure rooms and under repair rooms and clear them to the housekeeping desk which in turn clears them to Reception
o to make sure before clearing any departure room that all the guest supplies are present in the room and bathroom and to make sure all the room linen and bathroom linen is unstained and clean
o to assist in regularly taking inventories of the guest supplies and linen
o to control the guest supplies on the floors and keep a check on the floor vacuums, keys and other cleaning supplies
o to keep a check on the floor staff that they are not using any room linen or bathroom linen for cleaning purpose
o to keep the floor corridors clean at all times
o to alert Security and Senior Management of any suspicious persons in the public area or on the floors
o to make sure that each staff on the floor has completed their work for the day
o to assist Assistant Housekeeping in preparing the duty roster
o to write the log book daily after every shift and leave any follow on messages for the next shift Supervisor
Chief Steward
2002 - 2004 (2 Years)

Ramada Continental Hotel Deira Dubai, United Arab Emirates UAE
o Member of an Environment/Hygiene inspection team of Ramada Continental Hotel Dubai.
o Achieved Grade (A) From Dubai Municipality for Ramada Continental Hotel
o Performed as a Evening Duty Manager Twice a month
o Performed as a Trainer for On Job & Off Job Training to H/K, F&B, Front Office Staff
Housekeeping Supervisor
2000 - 2002 (2 Years)

InterContinental Hotel Doha Qatar, Qatar
o Performed as well Department Health & Safety Officer.
o Performed as well Department Trainer.
Public Area
o to take regular rounds of all public areas like lobby, restaurants, banquet hall and make sure all areas are kept clean
o to check all the function rooms, staff lockers, all department offices, reception area, elevators, loading area, staff elevators, etc.
o to clean and check all the toilets (public area & staff)
o to supervise shampooing of different areas like restaurants, banquet halls, offices, etc.
Floor Supervisor
1998 - 2000 (2 Years)

Ramada Continental Hotel Deira Dubai, United Arab Emirates UAE
• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times
Room Attendant & Senior Room Attendant
1997 - 1998 (1 Year)

Ramada Continental Hotel Deira Dubai, United Arab Emirates UAE
• Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
• Check and report any maintenance work required immediately
• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
• Replenish bathroom supplies and room supplies
• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
• Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
• Inform valet service to collect guest’s clothes for laundry, dry cleaning or pressing services
Room Attendant
1996 - 1997 (1 Year)

Holiday Inn Lahore, Pakistan
• Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. br• Additionally, maintain complete knowledge of correct maintenance and use of equipment. br• Dusts the room and furniture. br• Replenishes guestroom and bath supplies br• Enters and prepares the room for cleaning br• Vacuums and racks the carpet br• Checks and secures the rooms br• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required br• Cleans guest bathroom/bedroom/floor corridor br• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day br• Maintain positive guest relations at all times br• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately br• Resolve guest complaints, ensuring guest satisfaction
Linen Room Attendant
1995 - 1996 (1 Year)

Holiday Inn Lahore, Pakistan
• To have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained within.
• To ensure that at all times all policies as set down by the hotel are adhered to in relation to staff uniforms.
• To ensure all hotel linens are in perfect condition.
• To ensure that linen being counted for before releasing for washing.
• To ensure all uniforms are cleared of items in the pockets, e.g. pen, name tags, etc.
• To adhere to operation hours set for linen collection and delivery.
• Responsible for keeping proper records of all linen and uniforms received from laundry and the issuing from the linen room to all outlet.
• Taking inventory of house linen.
• Responsible for the proper storage of linen.
• Responsible for the cleanliness of the linen room.
• Spot checking the cleanliness of linen and uniforms that come back from the laundry.
• To return to any items to Laundry which require more attention and give any items to the seamstress which require mending.
• To report and turn in all lost & found items to coordinator.
• To check clean linen returned from Laundry and place them in the designated area / pantry.
• To maximize recycling opportunities while it is not jeopardizing quality assurance.
• To inform any loss / damage and misuse of linen to Linen Supervisor.
• To upkeep all trolley in working and good condition.

Housekeeping Manager - Holiday International Hotel / Marbella Resort Dubai, United Arab Emirates UAE