Smart Enthusiastic, Hardworking, Fast learner with having Master of Business Administration in Quality Management. Coupled with eight years of experience in Hotel & Restaurant Management, Food & Beverages, Accounting, Customer services, Events Management, Human Resource Management, Advertising & PR.Achievements:
Industry: Restaurant Bars, Cafe and Clubs
Department: General Management
Job Level: Management
Job Role: General Manager
Nationality: Pakistan
Current City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Post Graduation
2022 - Present (2 Years)
Lolas Restaurant DownTown, Dubai, United Arab Emirates UAE
Moroccan and International cuisine where I have been assigned operation tasks. The major test was to control the overall expenditures of the restaurant which had been disturbed by various hidden costs and flaws of the administration. After a deep scan of the operational system, I formulated the strategies that help management in reducing hidden costs and wastage. <br>• Appreciate for a rapid step toward restaurant profiling, Menu, Logo, and marketing team. <br>• Assemble a dynamic team on one page toward Quality Management Systems (ISO-9001,22000 and 45001) and also present an appealing menu. <br>• Recommend innovative ideas for customer attraction and Events Management which have resulted in the form of an upward jump of 35% in daily sales. <br>• Hiring and creating a training manual for acknowledgment of HACCP Food Safety, Food Hygiene, and Person in Charge. <br>• Played a vital role as an assistant chef also regulating the standard of Recipe, grammage, and wastage control which led us toward cost-saving plans.
2017 - 2021 (4 Years)
Orchid Event and PR, Pakistan
A multi-unit job where every operation was listed as my responsibility including administration, HR operations, social media, and marketing Strategies for all three branches. <br>• Dealing with vendors, suppliers, banks, government departments, and customer complaints. <br>• Milestone for me to convert a restaurant into to Chain restaurant and a leading events company in Lahore. <br>Outlet Manager
2014 - 2017 (3 Years)
Gloria Jeans Coffee, Pakistan
This first step toward my professional career, initially Gloria Jeans hired me as a barista to understand the ground reality of FB management. Later on, as per my skills and education, they raised me as an outlet manager to lead the team. <br>• Major assignments were to raise the profitability of the outlet, customer satisfaction activities, schedule day-to-day operations, manage inventories, interact with customers, staff motivation, and training to maintain high standards of quality control, hygiene, health, and safety in both BOH and FOH.
2011 - 2013 (2 Years)
Korean Food For Hunger International, Pakistan
An internship program supervised by an international development institute educated me on the fundamentals of Human resources, Record Keeping, Staff care, and basic HR and clerical techniques. <br>• Worked with department heads to understand their talent needs, and reduced the time-to-hire to fill those needs by 28%. <br>• Assisted the manager in the use of objectives and performance reviews as coaching tools for individual development.
