Santosh Paudel, Concierge (Bellman) - Avani+ Palm View Dubai Hotel Suites, United Arab Emirates UAE

Santosh Paudel

Concierge (Bellman) - Avani+ Palm View Dubai Hotel Suites

Dubai, United Arab Emirates UAE

I am an ambitious individual looking to progress into a better customer service position. I have developed communication skills when working as a call center agent in Nepal, nurtured successful working relationships and, resultantly, possess an advantageous professional network when working as a concierge attendant in Dubai. Due to over 5 years of experience within different sector, I am fully equipped with customer service awareness and knowledge.

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Staff Line level

Job Role: Concierge

Nationality: Nepal

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: High School

Education

High School Degree
May 2000 - June 2012

Balmandir Secondary School, Nepal

Skills

excel outlook opera customer service communication

Experience

Concierge (Bellman)
2021 - Present (3 Years)

Avani+ Palm View Dubai Hotel & Suites, United Arab Emirates UAE
- Greeting guests/customers
- Manage guest/customer complaints
- Taking messages
- Managing mail, luggage and deliveries
- Perform basic administrative/secretarial/reception duties
- Running errands to assist guests
- Arranging transportation and excursions upon visitor request
- Provide information and recommendations on local features, attractions, shopping, restaurants,
dining, entertainment, nightlife, and recreation
- Arranging tours and activities
- Making dinner/event reservations for guests
- Obtaining tickets for events
- Arranging special services
- Providing or arranging for general business services for guests
- Managing customer/guest requests for housekeeping and/or maintenance
- Develop network of contacts, service providers and businesses within their communities to serve
guests
Bellman (Concierge)
2017 - 2020 (3 Years)

CONRAD DUBAI, United Arab Emirates UAE
- Providing security for guests and facilities through patrols of the premises
- Opening doors, moving furniture, and carrying luggage for guests upon request
- Registering guests upon arrival at the hotel and checking them out when they leave
- Directing guests to their rooms and answering any questions they may have about the hotel’s
facilities and services
- Providing concierge services to guests such as making restaurant reservations or arranging for
transportation to local attractions
- Helping with maintenance tasks around the hotel such as cleaning rooms, replacing linens, and
preparing rooms for new guests
- Answering phones in order to direct calls to the correct department or employee
- Providing security and safety to guests by patrolling hotel grounds during specified hours of
operation
- Providing information about local points of interest and entertainment options to guests
Concierge Attendant
2015 - 2017 (2 Years)

IFA Residential Serices, United Arab Emirates UAE
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.
pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception
desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Concierge (Bellman) - Avani+ Palm View Dubai Hotel Suites
Dubai, United Arab Emirates UAE

Santosh Paudel

ABOUT

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