Samuel Olanga

ABOUT

I am Samuel Olanga, a versatile and results-driven professional with a proven track record in leadership, operations management, and customer service. With extensive experience in the hospitality and restaurant industry, I have successfully led high-performing teams, optimized operational efficiency, and enhanced customer satisfaction. My expertise spans team leadership, problem-solving, decision-making, and strategic planning, making me an asset in any fast-paced work environment.

As a Restaurant Assistant Manager at KFC Dubai (2020–2024), I directed day-to-day operations, staff training, inventory control, and financial performance management. I played a key role in boosting profitability by 20%, optimizing vendor relationships to reduce costs by 12%, and spearheading customer service initiatives that increased satisfaction scores by 17%. My ability to handle recruitment, team development, and conflict resolution helped foster a productive and motivated work culture.

Prior to this role, I worked as a Demi Chef de Partie at Abela & Co (2017–2020), where I contributed to menu innovation, kitchen management, and food safety compliance. I successfully expanded menu offerings, boosting sales by 23%, and trained junior chefs, ensuring consistent quality and efficiency in kitchen operations.

My core competencies include:
✅ Leadership & Team Management – Proven ability to lead, train, and mentor teams, fostering collaboration and improving performance.
✅ Operations & Cost Management – Expertise in streamlining workflows, reducing costs, and driving efficiency through effective inventory control and task optimization.
✅ Customer Service & Conflict Resolution – Strong ability to handle complaints, implement service improvements, and enhance guest satisfaction.
✅ Technical & Computer Skills – Proficient in POS systems, inventory management, and report analysis to drive business success.
✅ Entertainment & Leisure Management – Experience in enhancing guest experiences, organizing events, and ensuring a lively atmosphere.
✅ Adaptability & Resilience – Ability to thrive under pressure, solve complex problems, and adapt to changing business needs.

I hold a Bachelor of Commerce in Business Management & Administration from St. Paul’s University, Kenya, and multiple industry certifications, including Food Safety, HACCP, and ISO 22000. My strong communication skills, leadership expertise, and commitment to excellence make me a valuable addition to any organization.

I am ready to take on new challenges and contribute to a company’s success with my skills, experience, and dedication to customer service and operational excellence.