Radisson Blu Hotel, Dubai Waterfront’s F&B Manager, Shankar Dasan, Inspires MBA Students at SAHRDAYA Institute of Management Studies
Radisson Blu Hotel, Dubai Waterfront proudly announces that its Food and Beverage Manager, Shankar Dasan, recently shared his wealth of knowledge and industry insights during an engaging interview with MBA students at the prestigious SAHRDAYA Institute of Management Studies, Kodakara.
With over 16 years of extensive experience in the hospitality industry, Shankar has built a reputation as a dynamic leader and an expert in the field of Food and Beverage management. Starting his journey in hospitality in Mumbai in 2006, he made his mark in the UAE in 2008. Over the years, he has held key positions in leading establishments, including Wyndham Hotel, Rotana Hotel Group, and then moved to Radisson Blu Hotel, Dubai Canal View and Radisson Blu Hotel, Dubai Waterfront, where his contributions have been instrumental in delivering exceptional guest experiences.
During the interview, Mr. Dasan shared valuable insights on the importance of personality, ability, attitude, and values in the hospitality industry, providing actionable advice and real-life examples for the next generation of leaders:
- Personality Characteristics: Highlighting the role of emotional intelligence and traits like extraversion and openness, Shankar emphasized how understanding and addressing guest needs can elevate service standards. He shared a compelling story of a team member who turned a guest’s negative experience into a memorable one through empathy and attentiveness.
- Abilities: Stressing the significance of problem-solving, multitasking, and effective communication, Shankar explained how continuous training helps enhance staff performance. He illustrated this with an example of a team member resolving a booking issue efficiently, leaving a lasting positive impression on the guest.
- Attitude: Shankar underscored the value of a positive and proactive approach, sharing how even under pressure, a cheerful demeanor can significantly boost guest satisfaction.
- Value Systems: A strong commitment to sustainability and integrity, Shankar noted, is essential for fostering a cohesive team and attracting like-minded guests. He highlighted the hotel’s eco-friendly practices as a testament to these values.
Learning Takeaways for MBA Students
The session served as an invaluable learning experience for the students, offering a glimpse into the key qualities required for success in the hospitality industry: personality traits that foster guest connections, abilities that ensure operational excellence, attitudes that enrich guest experiences, and value systems that build trust and loyalty.
