Dubailand, Dubai, United Arab Emirates UAE
Centrally located in Dubai land, Pyramisa Hotel Apartments, is the right choice for business and leisure travellers to connect, meet and unwind away from the hustle and bustle of Downtown Dubai.
Our family-friendly and sustainable Hotel Apartments features spacious and elegant studios and apartments with free high-speed Wi-Fi, comfortable bedding, an all-day dining restaurant serving international cuisines, a lobby café and pastry boutique, a rooftop lounge, an outdoor pool and onsite parking.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai United Arab Emirates, United Arab Emirates UAE
Level : Staff Line level
Posted : 23 Dec 2024
Job Role : Front Office Agent
Recruiter : Pyramisa Hotel Apartments
Job Ref : HOZ48783
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-01-20
Salary Description: Competitive Salary Offered
Provide the best level of service to guests and enhance customer satisfaction by offering timely, accurate, trouble-free, and courteous service to arriving and in-house guests.
· Responds to guest requests for information about the hotel and its surroundings.
· Arranges for special services requested by the guests.
· Reviewing the PMS to check all updates related to guests in house, arrivals, departures and take proper handover from the previous shift.
· Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&B.
· Allocates rooms and issues appropriate keys.
· Follows-up and verifies arrivals by updating registration cards with regards to spelling of guest’s name, address, e-mail address, telephone number, method of payment, guest’s preferences.
· Handles incoming guest room reservations.
· Handles reservations for guests & restaurants, etc.
· Aware at all times of current room status and room availability.
· Fully aware of current and future hotel promotions.
· Find ways for upselling upon check-in and during the stay of the guests to maximize room revenue.
· Increases hotel revenue by promoting Food and Beverage alternatives.
· Completes shift closing accurately by getting appropriate approval signatures.
· Adheres to hotel policies regarding the use of cash banks.
· Communicates effectively with guests, colleagues, and superiors.
Candidate should preferably have previous experience in a similar role with reputed hospitality organizations.
Good English communication skills
Positive attitude and willingness to learn and grow
Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently.
