Dubailand, Dubai, United Arab Emirates UAE
Centrally located in Dubai land, Pyramisa Hotel Apartments, is the right choice for business and leisure travellers to connect, meet and unwind away from the hustle and bustle of Downtown Dubai.
Our family-friendly and sustainable Hotel Apartments features spacious and elegant studios and apartments with free high-speed Wi-Fi, comfortable bedding, an all-day dining restaurant serving international cuisines, a lobby café and pastry boutique, a rooftop lounge, an outdoor pool and onsite parking.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai United Arab Emirates, United Arab Emirates UAE
Level : Staff Line level
Posted : 29 Mar 2025
Job Role : Receptionist
Recruiter : Pyramisa Hotel Apartments
Job Ref : HOZ90362
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-04-26
Salary Description: Competitive Salary Offered
Deliver exceptional service to guests by ensuring timely, accurate, and courteous assistance to both arriving and in-house guests, enhancing overall satisfaction.
Respond promptly to guest inquiries regarding the hotel and its surroundings.
Coordinate special requests and personalized services for guests.
Review the Property Management System (PMS) for updates on in-house guests, arrivals, and departures, ensuring a smooth handover between shifts.
Collaborate with Bell staff, Housekeeping, Reservations, and F&B to fulfill guest service needs.
Assign rooms and issue appropriate keys efficiently.
Verify and update guest registration details, including name, address, email, phone number, payment method, and preferences.
Manage guest room reservations and restaurant bookings.
Maintain awareness of current room availability and status at all times.
Stay informed about current and upcoming hotel promotions.
Identify upselling opportunities at check-in and throughout the guest’s stay to maximize room revenue.
Promote Food & Beverage options to enhance guest experience and increase hotel revenue.
Ensure accurate shift closing procedures, obtaining necessary approval signatures.
Adhere to hotel policies regarding cash handling and bank usage.
Communicate effectively with guests, colleagues, and supervisors to ensure seamless operations.
