P. O. Box 1279 Umm Al Qwien United Arab Emirates (UAE), Umm Al Quwain, United Arab Emirates UAE
Palma Beach Resort Spa is established since 1995, it is built with Ancient Egyptian concept blend with classy facilities and amenities to give pleasure, tranquility and luxury to our guests. It has spacious and well designed chalets to meet the needs of the guest. So whether, you come for Holiday or Business we offer both pleasure and comfort. Our resort caters the following facilities: • Palma Restaurant • Palma Spa • Palma Mini Market • Saray Coffee Shop • Oasis Café • Internet Cafe • Bowling, Billiard and Vr games • Laundry Services • Kid\\s Water Playground • 3-Outdoor Swimming Pool • Facsimile Services • Foreign Exchange • Beach • Car Rental Services • 24-Hour Room Service • Water Sports Activities Experience the traditional Arabian Hospitality at Palma Beach Resort. A beautiful place in the desert built with Ancient Egyptian concept blend with classy facilities to give pleasure, tranquility and luxury to our guest. Come and visit us whenever you need to escape from the stresses and strains of everyday life. Lifestyle comfort for discerning leisure travelers Palma Beach Resort comprises of luxurious chalets with spacious, comfortable, well designed rooms, each fully equipped with all modern conveniences you may wish for. Whether you are with us for business or for pleasure, here at Palma Beach Resort Spa. We are on hand 24/7 at assist you and to make your stay pleasant and comfortable.
Industry : Hotels & Resorts
Department : General Management, Head Office & Admin
Location : Umm Al Quwain, United Arab Emirates UAE
Level : Management
Posted : 26 Feb 2025
Job Role : Operations Manager
Recruiter : Palma Beach Resort and Spa
Job Ref : HOZ21751
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-03-26
Salary Description: Competitive Salary Offered
Job description
Company Description
Palma Beach Resort & Spa, established since 1995, offers Ancient Egyptian-inspired first-class facilities and amenities for guest pleasure, tranquillity, and luxury. The resort features luxurious Deluxe, Suites, and Villas with modern comforts and conveniences, set in Umm Al Quwain, United Arab Emirates. With spacious chalets along Al Khor bay, Palma Beach Resort & Spa is ideal for business, pleasure, and relaxation.
Role Description
The Operations Manager will be responsible for overseeing all aspects of operations, ensuring exceptional service, operational efficiency, and financial performance. The ideal candidate will bring a deep understanding of luxury hospitality, refined guest experiences, and the ability to manage a high-performing team.
Key responsibilities
- Develop and monitor operational plans, aligning with the resort’s objectives.
- Oversee the delivery of superior guest services, ensuring prompt responses and effective resolution of complaints and requests.
- Maintain product quality and service standards throughout the resort.
- Establish and maintain preventative maintenance programs to safeguard the physical assets of the resort.
- Oversee the execution of marketing plans and efforts to maximize revenue and occupancy levels.
- Optimize banquet/outlet space usage and manage other revenue streams to maximize profits.
- Liaise with Government authorities to ensure alignment with legislation.
- Drive Colleague Development initiatives and plans to enhance operating and service performance.
- Oversee the security function to maintain a safe and secure environment for guests, colleagues, and resort’s assets.
- Establish and maintain a proactive Human Resource function to ensure colleague motivation, training and development, pay and benefit administration, and compliance with policies, procedures, and UAE labor regulations.
- Foster a positive work environment for all colleagues, providing mentorship through formal and informal meetings, discussions, and performance feedback.
- Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.
- Adhere to resort’s environmental, health, and safety procedures and policies.
Qualifications
