I am a highly experienced and professional hotelier currently working as a reservation and revenue specialist at Residence Inn by Marriott Sheikh Zayed Road in Dubai. Prior to this, I held positions at Marriott International CEC in Gurgaon, India, where I excelled as a luxury sales and cluster reservation agent. I also gained valuable experience as a front office associate at Asia Best Resort in India.
With a strong focus on reservation and revenue management, I possess a comprehensive skill set that includes expertise in email and call handling, as well as maintaining excellent guest relations. I am proficient in utilizing industry-standard systems such as OPERA, MARSHA, EMPOWER, and IDS, which have enhanced my ability to efficiently manage operations and deliver exceptional service.
In terms of education, I hold a Bachelor's degree in Hotel Management (BHMCT), having completed a rigorous four-year program that provided me with a solid foundation in hospitality management principles and practices
Industry: Hotels & Resorts
Department: Revenue Management
Job Level: Staff Line level
Nationality: India
Current City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Graduation
2022 - Present (2 Years)
Residence Inn by Marriott Sheikh Zayed Road, Dubai, United Arab Emirates UAE
2022 - 2022 (0Months)
CEC Marriott International, India
• Managing sales and reservations for the luxury Marriott brands, such as The Ritz-Carlton, W hotels, and The St. Regis. <br>• Converting reservations queries into potential sales <br>• Handling B2B sales <br>• Offer a luxurious reservation experience via phone or email. <br>• Upselling the hotels rooms and hotels services to get higher average daily rate.
2022 - 2022 (0Months)
CEC Marriott International, India, India
• Providing Service to Marriott loyalty members that includes services for loyalty accounts, missing stays, customer assistance, and password unlocks and resets.
2021 - 2022 (1 Year)
CEC Marriott International, India, India
Serve guests from around the world as they embark on their journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. <br> <br>*Handling the booking of Marriott brands globally and assisting customers with their booking needs or questions through preferred channels including voice and email. <br> <br>*Handling guest complaints over the call and providing the solution through the issue resolution system of Marriott, and an open communication with our Marriott properties. <br> <br>*Promote the loyalty program (Marriott Bonvoy) and encourage the guest to become a member of Marriott
2020 - 2021 (1 Year)
Brys caves The Jungle Resort, India
Front office And Sales Associate
2018 - 2018 (0Months)
Taj Holiday village Resort and Spa Goa, India
Industrial Trainee
