3000 Hillswood Drive, Hillswood Business Park, Chertsey, UK, Surrey, United Kingdom
Lead Academy is a leading provider of online training, practical courses and professional training. Our wide ranges of courses are certified by CPD, IPHM and endorsed by Quality License Scheme and are directed towards personal and professional development. We are an approved member of RoSpa and a UKRLP registered learning provider. Our courses are available anywhere and anytime with 24/7 customer support.
Course Specialization : Hotel Management and Catering Technology
Program Level : Certificate Course
Mode of Study : Online
Location : /United Kingdom
Minimum Education Required: High School
Posted : 06 Dec 2024
Duration : 4 Hours
Website : Go To Website
Local Fees Details : GBP 25
International Fees Details : GBP 25
This comprehensive course is beneficial for those who want to gain practical skills in conversing with customers and knowing telephone and email etiquette rules. You will learn the rules of grooming and dress code, and techniques to build good customer relationships. In addition, this interactive course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling, cross-selling, and customer buying objections.
By the end of the course, you will gain extensive knowledge in customer relationships, telephone etiquettes, email etiquettes, and technical concepts such as up-selling and cross-selling.This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
