Khadija Agoub

Hostess - Al Asala Restaurant
Abu Dhabi, United Arab Emirates UAE

Timeline

ABOUT

Greetings to all. I am Khadija Agoub from Morocco. Currently i am living in UAE on visit Visa. I have 6 years Professional experience in Hospitality sector, as Hostess, Waitress, and Customer services. I worked with different organisations on different positions including Morocco and UAE. i am quite professional in my field and want to advance my career more professionally by continous Hard work, and passion. i want to work as a true professional woman in field of hospitality, and want to play an important role for the betterment of the organisation.

Basic Info

Industry: Restaurant Bars, Cafe and Clubs

Department: Food and Beverage Service

Job Level: Staff Line level

Nationality: Morocco

Current City: Abu dhabi

Current Country: United Arab Emirates UAE

Education Level: Graduation

Khadija Agoub's Activity

Education

Diploma in Hosting
March 2008 - April 2010

Institution of El Jadida Morocco, Morocco

Ecnomics
May 2007 - May 2008

Hassan University,, Morocco

Baccalaureat
February 2006 - February 2007

El Farabi, Morocco, Morocco

Certifications & Awards

Certifications & Awards Not Mentioned

Skills

Ability to remain calm under pressure Multi Tasking Ability Verbal Communication Organized Proactivity Basic Math Attention to details planning Team work Customer Service

Experience

Hostess
2019 - 2020 (1 Year)

Al Asala Restaurant, United Arab Emirates UAE
• Welcome guests in a warm and friendly manner.
• Ascertains their dining/lodging needs.
• Seats guests and manage the seating chart.
• Monitors restaurant activity to determine seating and dining flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Performs opening and closing duties, as needed.
• Keeps the hostess station neat and organized.
• Assists in rearranging tables for large parties.
• Reports any problems or issues to restaurant manager
• Helps fellow team members and other departments wherever necessary to maintain positive working
• Addresses and resolves customer concerns and complaints.

Hostess
2019 - 2019 (0Months)

Southern Sun Hotel, United Arab Emirates UAE
• Greet and escort customers to their tables
• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress’s name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers’ queries
• Assist wait staff as needed
Provide excellent customer service to guests

Waitress
2016 - 2018 (2 Years)

Hawana Restaurant, United Arab Emirates UAE
• Greeting guests and patrons personally on telephone.
• Offering appropriate seating arrangements.
• Presenting menu and taking orders
• Communicate order details to the Kitchen Staff.
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Ensure the quantity of menu is sufficient to cater to the number of guests.
• Setting up dining rooms and making reservation arrangements.
• To maintain clean and organized tables and work area
• Managing event related work including setting up tables and maintaining both exterior and interior Parts of the restaurant.
• Monitoring the guest’s waiting list.

waitress, Customer service
2013 - 2014 (1 Year)

Hotel lbis, Morocco
• Receiving, direct and relay telephone messages and fax messages.
• Reserving rooms for customers.
• Picking up and delivering all the Emails.
• Maintaining the general filing system, and filing all correspondence.
• Greeting the customers and answering their questions.

Hostess, Customer Service
2011 - 2012 (1 Year)

Mazagan Beach Resort, Morocco
• Greet incoming and departing Guests warmly escort them to assigned dining area or putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests
• Providing Assistance to the team by performing the tasks with them.
• Have good judgment on the phones when talking to guests when it comes to unique requests.
• Coordinating with bell service and staff management.
• Providing great customer service.

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Hostess - Al Asala Restaurant Abu Dhabi, United Arab Emirates UAE

Khadija Agoub

ABOUT

Basic Info

Khadija Agoub's Activity

Education

Certifications & Awards

Skills

Experience

Hostess - Al Asala Restaurant
Abu Dhabi, United Arab Emirates UAE