Jaylord Cabanero

Operation Supervisor - New arabian holiday homes LLC
Dubai, United Arab Emirates UAE

Timeline

ABOUT

Goal oriented housekeeping manager with 12 years of experience in hospitality industry

Basic Info

Industry: Hotels & Resorts

Department: Housekeeping

Job Level: Management

Nationality: Philippines

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: A Level/10+2/3

Jaylord Cabanero's Activity

Education

Business hotel and restaurant management
June 2004 - March 2007

PLT college Inc., Philippines
Secondary education
June 2000 - April 2007

Aldersgate college inc, Philippines

Certifications & Awards

Experience certificate
Ewan Tower Hotel And Apartments

Skills

Operational development Hotel operational SOPs PMS Knowledge Problem solver hospitality experience Operational equipments Budget plan Guest handling Linen and laundry Leadership Administration Planning and organizing Standard operational procedures Housekeeping management

Experience

Operation Supervisor
2021 - 2022 (1 Year)

New arabian holiday homes LLC, United Arab Emirates UAE
Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

Oversee efficiency of operational processes

Participate in strategic planning and goal-setting for various business functions, including IT and customer support

Analyze business requirements and customer needs

Research methods to improve operations and reduce costs

Monitor and report on department performance

Supervise and train employees

Provide administrative support (e.g. updating inventory)

Ensure compliance with company policies.
Operation supervisor
2020 - 2021 (1 Year)

Keys please holiday homes, Philippines
Handling overall day to day operation, planning and organizing smooth and highly standard level of operational services.
Housekeeping manager
2016 - 2020 (4 Years)

Ewan Ajman group of hospitality, United Arab Emirates UAE
Sr. Housekeeping supervisor
2015 - 2016 (1 Year)

Lavender beach hotel, United Arab Emirates UAE
Assistant Executive Housekeeper
2013 - 2015 (2 Years)

Ewan Ajman suites hotel, United Arab Emirates UAE
Team leader
2010 - 2013 (3 Years)

Emirates Grand Hotel, United Arab Emirates UAE
Bedroom Stewards
2009 - 2010 (1 Year)

Metropole hotel, Macau
Guest Services Associate
2008 - 2009 (1 Year)

Amancio hotel, Philippines

Operation Supervisor - New arabian holiday homes LLC Dubai, United Arab Emirates UAE